Solved: charged £15 when cancelling airtime plan after 1 d...

Anonymous · ‎01-12-2016

hi, not sure if this is the right place for this...

i bought a samsung s7 on device plan and airtime plan. The phone arrived yesterday and today i called to pay off the device in full. Then i asked to cancel the airtime and was told that i'd be charged in full for the the first month. I was told that the 14 day cooling off period doesn't apply. Is this correct?

MI5 · ‎01-12-2016

Yes that is correct.
It states in the T&C's that the first month of airtime is chargeable as you have to give 30 days notice.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-12-2016

Yes that is correct.
It states in the T&C's that the first month of airtime is chargeable as you have to give 30 days notice.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎02-12-2016

The 14 day cooling off period applies when you cancel and return the phone for change of mind reasons.

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