Travel Data

[Anonymous]

How can i get in direct contact with accounts.......My daughter is now living in Spain and it has taken me 3 months and 4 phone calls to get the Travel data Rip Off removed from her account.......I was assured by an operator called Lily I would have all calls recalculated and refunded by this week but nothing has happened.  hopefully by doing this someone who censors these forums will make contact so i can get it sorted.....It took 3 months to get my account sorted out O2 lost my wife as a customer over the same issue........Come on O2 this is not looking after your customers.

[Cleoriff · Accepted solution]

Hi @Anonymous You probably need to make a complaint here http://www.o2.co.uk/how-to-complain

Though the Travel Bolt on can be removed via my O2 http://www.o2.co.uk/myo2

Or by texting “NOTRAVEL” to 23336.

[Cleoriff]

Further info here http://www.o2.co.uk/help/pay-monthly/using-your-phone-abroad

We are customers like yourself @Anonymous and have no access to accounts. We can only advise...

[jonsie]

Hopefully you have made the complaint already but if not then do so right away. It may well be worth googling CEO O2 and sending an email there.

[MI5]

@Anonymous no one will contact you directly from CS on here.

Cancelling the bolt on in your MyO2 is simple and straightforward and I'm surprised you haven't already been advised of this.

It is unlikely that your bills will be recalculated though but a goodwill gesture might be made - it really is the customers responsibility to know what they are doing in these circumstances.

Hope you get resolution quickly now.