Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Coverage checker says 4G good indoors and out, it lies!!

SK12 area, tried calling 202 from mobile about a website problem, call dropped! We're allegedly in a full 4G area, but get barely any signal indoors, never mind 4G! If anything it's worse since a recent service 'upgrade'! Is this just me?When it work...

Resolved! Log in to make my top up automatic

I can not get to my account. I have changed the password just in case but still unable to log on.

I CAN NOT VIEW MY ONLING BILL

O2 double charged me last month, and i can not view my onling bill when i Sign in my account ,and click my billing it always come out"Billing system currently unavailable The information contained here is temporarily unavailable as we are updating ou...

Resolved! Account Number?

Hi, How do you find out your account number when you can't log into your account?

Resolved! Change tariff

Hello I have two mobile phones in the tariff or business is the chance to change the tariffs for the same price just for a private person

Resolved! Early bill payment (make a payment)

HelloGot my first ever contract phone and just curious about paying a bill off early?My first bill was £39.50 which given November 20th 2016 and the payment was going to come out by the 4th.I had £40 spare in my savings so I thought I'd use the make ...

Resolved! Vat charged

Im getting charged vat on a fix monthly contract. I called O2 and they didint do mothing. Just told me my bill is correct. I explain them that i have a fix plan of £15 per month and why they charged me £16.63. Same answer. So im going to upgrade and ...

Resolved! Returning faulty phone. On-the-day swap out

My iPhone 7 Plus is faulty and O2 are sending a new replacement tomorrow, 23rd Nov. I will hand over the faulty phone to the courier in exchange for it's replacement. Problem is, no one has told me how to address the faulty phone package? I can't jus...

Resolved! Old Nokia Phone

How Do I get my new voucher installed on my phone, as the numbers I have tried 202--444 etc will not recognise my mobile phone number.I do not want to update my phone as hardly use.

Resolved! Recent charges

Hi I've been charges 4.99 for something yesterday. Think this is an error

O2

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