Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! My Order Has Not Arrived

I ordered about 40 hours ago and payed £7 for Saturday Delivery 8am-8pm, I got the order confirmation email and it said I would get an update about its progress and delivery information (I never got the update) and i also have received no text update...

Resolved! Cancel insurance

How do I cancel insurance as now on sim only as already have insurance for my mobile

Resolved! Not recieveing text messages, after porting over to O2, please help.

I'll try and keep it simple. I can make and recieve calls. I can also send texts to others, but I cannot recieve any texts. I ported over from Virgin Media to O2 on the 7th. I've phoned customer services with the issue, all I got was wait another add...

Resolved! Mis-sold sim only deals

I have been mis-sold two sim only deals today, very annoyed, I got PAC code for one number with O2 and was considering the same for my 2nd number with O2. Then one of the advisors managed to find me a deal which was good enough....So I decided to kee...

Resolved! undelivered SIM

I currently use a pay as you go Lebara SIM card, but I decided to buy a monthly contract SIM from O2 keeping the same phone number. I placed my order on the 25th of November and received an email on the same day that my order has been submitted and t...

Resolved! Upgrade Time - New Contract Instead?

Hi all.It's time for my bi-yearly upgrade again as my contract nears its end. However, for some reason everywhere I look has better deals on offer for new customers than those available to people upgrading.With this in mind, is there anything to stop...

Resolved! High bill

My bill is always about £12. This month is almost three times that and I have not used the phone any more than normal. Why is this? dave fish

Resolved! payg account decreases by 1p

As the title says every hour 1p is taken from my account can anybody tell me why this happening I'm not worried about the money just like to what causing it

Resolved! Confused about "Free Gift"

Received shiny new phone a couple of weeks ago - it included the first 'free gift' of a 64gb sd card, but there's no sign or comms about the 2nd "free gift on us"??! Am I supposed to do something?!

Resolved! Trying to redeem christmas free gift with pay monthly upgrade.

Hi I recently upgraded to a Samsung Galaxy s7 and received a Christmas cracker with a code to redeem a free gift. The website listed on it: o2.uk/offers does not exist. And there is nowhere to type the code in on the o2 website. I can view the availa...

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