- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 26-01-2017 23:18 - last edited on 23-08-2017 19:04 by MercedesS
Hi,
I am this close to cutting ALL my ties with O2. It is impossible to get help for problems that are not trivial!
The online form doesn't even allow for a credit or debit card that is registered with an address OUTSIDE the UK. You really don't want Tourists to be able to have a UK phone?????
Sincerely,
DH
Solved! Go to Solution.
Accepted Solutions
- 127663 Posts
- 834 Topics
- 7586 Solutions
26-01-2017 23:25 - edited 26-01-2017 23:27
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
26-01-2017 23:25 - edited 26-01-2017 23:27
Hi @Anonymous
You could try this route to top up. Helps many people abroad
https://www.mobiletopup.co.uk/o2
Other ways to top up when abroad in this thread. Scroll down to PAYG https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
Veritas Numquam Perit
- 127663 Posts
- 834 Topics
- 7586 Solutions
26-01-2017 23:25 - edited 26-01-2017 23:27
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
26-01-2017 23:25 - edited 26-01-2017 23:27
Hi @Anonymous
You could try this route to top up. Helps many people abroad
https://www.mobiletopup.co.uk/o2
Other ways to top up when abroad in this thread. Scroll down to PAYG https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090
Veritas Numquam Perit
- 12031 Posts
- 69 Topics
- 3221 Solutions
on 27-01-2017 00:15
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-01-2017 00:15
Try getting a sim in some eu countries where you need a passport and can only top up by cash...
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu
--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
- 95663 Posts
- 612 Topics
- 7137 Solutions
on 27-01-2017 03:32
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-01-2017 03:32
Strange but you can buy a voucher with a non-uk card but cannot top up online. But this isn't just an O2 issue. I don't believe you can use an overseas card with EE or Vodaphone either. Not sure about Three tbh.
- 151776 Posts
- 650 Topics
- 28843 Solutions
on 27-01-2017 06:31
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-01-2017 06:31
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 127663 Posts
- 834 Topics
- 7586 Solutions
27-01-2017 08:01 - edited 27-01-2017 08:02
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
27-01-2017 08:01 - edited 27-01-2017 08:02
I could use my UK card to top up my foreign Data sim when in Spain. However, the process involved a trip to the Orange ES shop.....presentation of my passport ....as well as the sim info. It then had to be activated instore which involved a phone call by staff to the activation centre I was quite pleased to get wifi installed in the apartment!
Veritas Numquam Perit
- 151776 Posts
- 650 Topics
- 28843 Solutions
on 27-01-2017 08:14
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-01-2017 08:14
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 95663 Posts
- 612 Topics
- 7137 Solutions
on 27-01-2017 08:53
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-01-2017 08:53
So going back to the original post, cutting all ties with O2 will be pointless as the same problem is across the mobile networks in general. Just buy a voucher as and when needed. Most UK banking phone apps now allow you to top up via the app though I'm wondering if this is the case with overseas banks. I can certainly top up my Thai mobile through the RBS banking app with my UK debit account.
- 151776 Posts
- 650 Topics
- 28843 Solutions
on 27-01-2017 09:04
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 27-01-2017 09:04
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.