It's because you don't have credit.
The minutes, texts and data you get are part of a bundle which is displayed in your MyO2 but the message is actual money on the account.
CS can turn off the notification if you give them a call on 4445
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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