Solved: 725 minutes of calls

Anonymous · ‎27-01-2017

Why is it that when I try to make a phone call I get told that my balance is zero and I am put through to a numbe to top up, and yet when I check my balance it says I have 725 minutes of calls left???

MI5 · ‎27-01-2017

It's because you don't have credit.
The minutes, texts and data you get are part of a bundle which is displayed in your MyO2 but the message is actual money on the account.
CS can turn off the notification if you give them a call on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎27-01-2017

It's because you don't have credit.
The minutes, texts and data you get are part of a bundle which is displayed in your MyO2 but the message is actual money on the account.
CS can turn off the notification if you give them a call on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

madasaf1sh · ‎27-01-2017

It could be that you have no credit left and the number you are calling is chargable, hence you are being diverted to the top up line.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

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