Solved: 725 minutes of calls

Anonymous · ‎27-01-2017

Why is it that when I try to make a phone call I get told that my balance is zero and I am put through to a numbe to top up, and yet when I check my balance it says I have 725 minutes of calls left???

MI5 · ‎27-01-2017

It's because you don't have credit.
The minutes, texts and data you get are part of a bundle which is displayed in your MyO2 but the message is actual money on the account.
CS can turn off the notification if you give them a call on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-01-2017

It's because you don't have credit.
The minutes, texts and data you get are part of a bundle which is displayed in your MyO2 but the message is actual money on the account.
CS can turn off the notification if you give them a call on 4445

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎27-01-2017

It could be that you have no credit left and the number you are calling is chargable, hence you are being diverted to the top up line.

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

O2

725 minutes of calls

New payment date not saving

Would like to end and move away from O2

hard one! as son in Australia.

Roaming

MPN move to another o2 account