Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! 4G disabled?

I've lost 4G on my account. It started yesterday when I noticed I had lost all mobile data on my phone. I could only make phone calls. Unexpectedly, O2 sent me a text from 2030 with the "settings I need to connect to the internet" I accepted, switche...

Resolved! Order Tracking

There's lots of threads on here over the last couple of years about Order Tracking not working in My Account. Is it still ongoing as when I go into the My Orders section on My Account I get a 'page not found' error. I've had an email saying I can tra...

Resolved! re forgot my swipe code

hi ive got a pattern code on my phone and have forgotten what it is can anyone help

Resolved! O2 slow internet.

It's been 3 days since I started using O2 internet and I find it very frustrating. In the area it shows that I suppose to have 2g/3g internet. While in reality I have G internet and it dosnt load even Gmail. My phone is okay. Tried my friends sim car...

Can't use phone abroad....

While we were on a recent trip in France, my wife was unable to use her mobile to either phone UK numbers or local French numbers. Any number was always unrecognised. She could however phone my mobile. My son's phone was fine (she had to use that to ...

Resolved! LEFT O2 midway through a month

Hi, the full amount for my bill from 3rd July to 2nd August has been taken even though my tariff ended on the 18th July as I ported my number from O2 to another provider. I want a refund of the amount have not used (apprx 50%). Will I receive this?

unlock my phone

Im looking for some help, i have a galaxy alpha i bought at heathrow (pay as you go, over 2 years) LOCKED to o2, yet when i ask to get it unlocked I cant seem to get any help. I had a previous phone a c3322 which i had registered and i took the sim f...

Resolved! Talkalot

I have an old Pay and go account which, in MyO2, lists my tariff as Talkalot. I don't get any allowances with this and I don't know whether I should (I've a feeling I originally did). What I'd like to know is if I'd be better off on the current Simpl...

Tariff confusion

Hi Im brand new to 02 & must say not very impressed, I get an offer in email box - which despite promises has yet to materialise - one thing that puzzles me after topping up with £10 and only using texts to 02 - I would like to know how come ALL of y...

Resolved! Getting charged for pics.

Hi folks...new on here so go easy on me please. Oh, and i'm not very savvy with new technology lol. I have just upgraded to the Samsung j5, but looking at my bill i am getting charged for sending pics. I haven't got a clue why, never had that with my...

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