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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! What is Next Generation Text Service?

I am seeing this free bolt on in the "Add Bolt on" link. What is this actually?

Resolved! What is O2 going to ship to me?

I recently found that O2 is making a £6 discount on the 2GB tariff and I ordered it to use in the next 12 months earlier today. I am now having the new £19 2GB 12M tariff on my account with the new allowance but I just saw a message saying that O2 ha...

Resolved! 02 refresh + spotify & my bill is £51.82 - Am I or am I not being skanked?

So my latest air time bill is £51.82 - I have Spotify which is £9.99 pm ( they rendomly took £19.98 last month!!) Tariff charges £15.16 Monthly extras £20.00Sub total £35.16 Minutes £1.37 ?Messages £0.00Data £0.00Charges when abroad £0.00Premium & in...

Resolved! Paying my contract off early

I recently payed my device plan off early (£366) I then give 30 days notice to end my airtime plan. All this was fine until I got a bill saying I owe 02 £366 and this would be taken on my last direct debit with my last airtime bill! When I rang and s...

Resolved! Tracking an order

Hey folks, I have a slight problem, I made an order over the phone a few days back and made the upfront payment etc and recived my order confirmation through a text, however on the order confirmation I noticed that the gentleman I had made the order ...

Resolved! email

does anybody know the email address for customer services??? my phone has been lost/stolen and i've been trying to call o2 all day and no answer!!

Resolved! Ecard

My Ecard is not scanning when I top up could you send me a new one , my address is [Removed] my mobile number is [Removed] ty I'm on pay as you go, £15 bundle

Resolved! contract expires

My contract is due to expire next month, I have a discount on my monthly tariff , what happens after my contract expires, I wist to keep using my current phone, will my discounted tariff continue or will it continue without discounts.? ThanksJ White

Resolved! monthly phone charge

Hi I have just had my monthly bill for march / april and it has gone up to £29.24 when since i started the contract in November last year it has been a constant £28.50 ....there has been NO extra charges or purchases during this time . I know its not...

Resolved! Impulse scam

Getting charged by o2 via a company called impulse . Account shows I bought something from them. I havnt I didn't know you could even buy stuff from your mobile account . Asked various advisers and complaints person to sort it eventually said they wo...

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