Solved: Data issue

Anonymous · ‎04-10-2017

Hi,

I'm trying to add a top up data bundle to my device but it isnt letting me due to having just upgraded by tarrif.

My new tarrif doesnt start till the 12th Sep but I still need a data top up before then?

MI5 · ‎04-10-2017

You will have to call customer services and ask them to override it to start earlier.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎04-10-2017

You will have to call customer services and ask them to override it to start earlier.
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Marjo · ‎05-10-2017

Welcome to our forum @Anonymous! Please keep us updated on how you're getting on and if you managed to get your data topped up ok. Did you try adding a data bolt-on?

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