Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Tariff for Classic Pay & Go Calls

Call me naive, but having transfered from a monthly SIM to Classic Pay & Go, I suspect I'm being charged to receive calls.On contract I thought I only paid to make calls,So is paying to receive and make calls on P&G correct.Makes my Cost Benefit Anal...

Resolved! Transfer number from active contract to new contract

Hi, quick question wondering if anyone can help. Long story short is I have an active contract with EE until November 2017 but have just got contract with O2. I am wondering if it is possible to transfer my EE number to O2 sim without cancelling my E...

Resolved! I want to make international calls and I can not, I bought the option with international minutes and

I want to make international calls and I can not, I bought the option with international minutes and can not call.

Resolved! Big bundle error by o2

Hi All. On my old phone I changed it from big bundles to payg, went onto o2 account put my new number in and checked to ensure it was still payg, it showed me that it was "simplicity no allowance" when I topped up I had a text saying I have a £10 big...

o2 order confirmation with Order no & collection reference but no record of mobile on my o2

Please can someone help?I set up a pay monthly phone online 2 days ago and recieved an o2 order confirmation along with Order No and collection reference in the store I chose to pick up in but I've heard no more. I spoke to the online team and they t...

Resolved! Reducing my payment

Hey guys, I am currently living in New Zealand, paying £50 a month for a phone I do not even use.I am not due an upgrade for another year, therefore cancellation costs will be stupid amount! Is there anyway O2 will redue my plan for me now or will I ...

Resolved! surname

Hi, I would like to change my surname . What should I do ? Do you need my marriage certificate ?. Thank you

Resolved! Tariff query

hi a possibly an easy question BUT can anyone confirm how long it usually takes for a newly aquired tariff to change over once amended online? instantly or end of month?

Resolved! Paying a bill early

HiI pay by direct debit but I want to pay my bill early through the app. Will I be charged twice if I do this?Thanks

Resolved! collection

hi I ordered for a device yesterday and chose the collection, however, when I received the email it said it will be delivered to my place. i need to fix this and collect the device as its a surprise for my wife

O2

Forum Posts