Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Phone Bill and VAT

I recently upgraded my contract.My confirmation letter says airtime plan £18 a month and device plan £21 = £39 per month.Plus a £3 discount on tariff for 24 months from date of connection making it £36 per monthDoes the VAT get added onto the £36 OR ...

Resolved! PAC

Hi, I would like to get my PAC number. Thanks

No Service on new upgrade

Wondering if anyone can help, I upgraded to iPhone 7 yesterday as an existing customer of o2. Since then I have been able to use my new phone, no problem. However today, it suddenly read 'No Service'. I went back to Carphone Warehouse and they said I...

Resolved! Customer service really insurance

So I pay for insurance for my phone in the event the worst happens and it did I send off a rose gold phone and they send me a gold phone as they apparently don't insure the phone colour ????????so peed off

Resolved! Someone took a phone on my details...

Hi, someone took phone on my details and now I pay monthly for this person. What Can I do? Please help!

Resolved! Difficulty in Paying Final Bill

Hi, I have recently left O2 and need to pay my final bill. Within the 'My billing account' page it says: "Please make a payment online at Make a payment or via Telephone www.o2.co.uk/contactus." However, when I click the first link I get: "The page y...

Resolved! Why have I been sent a new sim card?

I recently changed to a yearly sim only contract. I've had confirmation that it's done and it's working fine. Why have I now been sent a new sim card? Must I insert the new one?

Resolved! CREDIT CARD FOR TOP UP INVALID

Trying to register my credit card for auto top ups but because it expires in less than a month O2 has rejected it. Yet when I do as O2 says and register the new card details, the bank rejects it because it isn't valid yet. Catch-22 - I guess O2 doesn...

Resolved! Using voicemail abroad without having O2 travel

How much does it cost to access voicemail messages abroad without O2 travel? I'm a pay monthly customer

Resolved! iPad 2 Mobile Data Account

I have an O2 SIM for my iPhone 6 and an O2 SIM for my old iPad 2 . I can administer the account for the the phone through the "My O2" portal. I'm unable to add the account for the iPad SIM to this portal view. Ideally, I would like to see all account...

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