This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Classic PAYG with £10 airtime purchase - but balance shows £0

Anonymous
Not applicable

on ‎10-08-2017 18:05

on ‎10-08-2017 18:05

Have purchased  a PAYG Classic sim (free) but paid for £10 airtime from CPWH... 

I've registered the SIM but it is showing £0 balance and I dont seem to have a top-up code.

 

Help appreciated

 

Thanks

Message 1 of 11
1,826 Views
0 Kudos
10 REPLIES 10

MI5
Level 94: Supreme
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎10-08-2017 18:11

on ‎10-08-2017 18:11

It sounds like you are on a bundle..
What tariff does it say in your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 11
1,695 Views

jonsie
Level 94: Supreme
In response to MI5
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎10-08-2017 19:05

on ‎10-08-2017 19:05

You may need to ask customer service to change the tariff for you and to recredit the sim. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 11
1,673 Views

Anonymous
Not applicable

on ‎10-08-2017 21:58

on ‎10-08-2017 21:58

Where did you get the sim as it will be a big bundle
Message 4 of 11
1,641 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎10-08-2017 22:26

on ‎10-08-2017 22:26

Carphone Warehouse I think.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 5 of 11
1,633 Views
0 Kudos

Anonymous
Not applicable
In response to MI5

on ‎10-08-2017 22:30

on ‎10-08-2017 22:30

Sounds like they've taken the £10 for the allowances 

Message 6 of 11
1,632 Views
0 Kudos

MI5
Level 94: Supreme
In response to Anonymous
  • 151673 Posts
  • 649 Topics
  • 28840 Solutions
Registered:

on ‎10-08-2017 22:41

on ‎10-08-2017 22:41

Yup
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 7 of 11
1,626 Views
0 Kudos

jonsie
Level 94: Supreme
In response to MI5
  • 95563 Posts
  • 612 Topics
  • 7137 Solutions
Registered:

on ‎10-08-2017 22:47

on ‎10-08-2017 22:47

ohyes.gif

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 8 of 11
1,623 Views
0 Kudos

Cleoriff
Level 94: Supreme
In response to jonsie
  • 127418 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

on ‎10-08-2017 22:54

on ‎10-08-2017 22:54

God that pic is giving me a fit.....Fantastic Happy Dance

Veritas Numquam Perit

Girl in a jacket
Message 9 of 11
1,620 Views
0 Kudos

Anonymous
Not applicable
In response to Cleoriff

on ‎10-08-2017 22:59

on ‎10-08-2017 22:59

I bet they don't recredit the sim 

Message 10 of 11
1,617 Views
0 Kudos
Top Kudoed Authors
View All
Top