Classic PAYG with £10 airtime purchase - but balance shows £0

[Anonymous]

Have purchased  a PAYG Classic sim (free) but paid for £10 airtime from CPWH... 

I've registered the SIM but it is showing £0 balance and I dont seem to have a top-up code.

Help appreciated

Thanks

[Marjo]

Hi @Anonymous how are you doing today? Did you manage to check in My O2 why your balance was showing 0? It would be great to hear back from you to see how you're getting on.