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Classic PAYG with £10 airtime purchase - but balance shows £0

Anonymous
Not applicable

on ‎10-08-2017 18:05

on ‎10-08-2017 18:05

Have purchased  a PAYG Classic sim (free) but paid for £10 airtime from CPWH... 

I've registered the SIM but it is showing £0 balance and I dont seem to have a top-up code.

 

Help appreciated

 

Thanks

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MI5
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on ‎10-08-2017 18:11

on ‎10-08-2017 18:11

It sounds like you are on a bundle..
What tariff does it say in your MyO2 http://www.o2.co.uk/myo2
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-08-2017 19:05

on ‎10-08-2017 19:05

You may need to ask customer service to change the tariff for you and to recredit the sim. 

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


Message 3 of 11
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Anonymous
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on ‎10-08-2017 21:58

on ‎10-08-2017 21:58

Where did you get the sim as it will be a big bundle
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MI5
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on ‎10-08-2017 22:26

on ‎10-08-2017 22:26

Carphone Warehouse I think.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Anonymous
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In response to MI5

on ‎10-08-2017 22:30

on ‎10-08-2017 22:30

Sounds like they've taken the £10 for the allowances 

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MI5
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on ‎10-08-2017 22:41

on ‎10-08-2017 22:41

Yup
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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jonsie
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on ‎10-08-2017 22:47

on ‎10-08-2017 22:47

ohyes.gif

Social Media Support ~ O2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎10-08-2017 22:54

on ‎10-08-2017 22:54

God that pic is giving me a fit.....Fantastic Happy Dance

Veritas Numquam Perit

Girl in a jacket
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Anonymous
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In response to Cleoriff

on ‎10-08-2017 22:59

on ‎10-08-2017 22:59

I bet they don't recredit the sim 

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