Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! what are PREMIUM and INFORMATION SERVICES

i have been charged £5 for Premium and or Information Services, can anyone tell me wht these services are as I've never seen this one before.Ruby

Resolved! Sim Only Upgrade to non refresh contract

Hi everyone, just wondered if anyone could advise on this before I call o2 I'm on a 12 month sim only contract and was told because of my credit score, I had to keep my sim only contract for 6 months before I could upgrade. The 6 months is now up and...

Resolved! o2 plan go down

i aint with o2 since june when i come back o2 just low plan down to 250mins 250 text what the hell o2 is doing lost customers i just buy £30 pack. come on o2 wake up

Data usage

So i use to have 5GB of data and every now and then I'd use it all up, so i looked at getting more and i upgraded my monthly allowance to 20GB. since ive done this my data usage has trebled and im using the 20GB with a week of the month left! Is ther...

Voicemail Notifications

When I access 901, and go to Mailbox settings (*, 4), I want to receive notifications if someone hangs up before leaving a message - option 5. I have had to change frrom being notified by a voicemail symbol on the screen, to being notified by text me...

Resolved! Paid for upgrade money gone out the bank but no email ECT and said shop was busy come back later

Fuming

Resolved! Upgrading to Refresh from SIM only - Keep air time plan?

Hi,I'm currently on an O2 sim only plan and I've got quite a good deal they sorted out for me. If I upgrade to refresh and get a handset is it possible to keep the same air time price plan element?(Oviously I will need to pay the extra monthly cost f...

using data in the Europe zone

Hi I'm currently in Cyprus which is listed in the Europe zone but my data won't seem to work out here, it just keeps saying 'can't connect to network'. Im on a pay monthly contract so I should be able to use it as I would in the UK. Thanks

End of Contract

Ok so here's a question. Myself and my wife are on my account. She has a Samsung S7 and I have a Sony Z5. However we have them swapped around, so currentlyShe has mobile number A with the S7, with a contract/bill that shows Sony z5 device plan, and c...

Resolved! calls/texts to tenerife from UK on Pay & Go

I have just bought Pay & Go O2 sim £10 bundle .. Should I be able to call/text to a mobile in tenerife ( +34xxxxx ) number .. I have tried but get 'Can't send ' on texts and calling takes me to the the Pay as you go top up service ..

O2

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