Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Paying off my contract

I bought a Sony Xperia with O2 when I upgraded from my Nexus 6. I hate the Sony it's awful I'm still paying my contract but the phone is so unresponsive I've swapped back to my Nexus for now. I want to pay off my contract with O2 but stay with O2 as ...

Resolved! Transfer number from Monthly plan to Pay as you go - slightly different case

Hi, I want to transfer an old number (Pay Monthly O2) to a a Pay as you Go O2 SIM. I have the PAC. I am on extended travel outside the UK and need it to be trasferred before I come back, otherwise the PAC expires. The "old" number has been a number r...

Resolved! Change of name

HelloI've just got married and am changing my surname. I need to update the name you have for me on your account and bank details. Can you tell me how?Thanks

Resolved! Sim swapped now needs reversing

Hi A friend gave me an iphone 5 as a present but I needed a new O2 nano sim. I applied for one, swapped it over, but my friend neglected to tell me that the iphone wasn't unlocked from the EE network. He has now done this but EE says it will take ten...

Classic PAYG with £10 airtime purchase - but balance shows £0

Have purchased a PAYG Classic sim (free) but paid for £10 airtime from CPWH... I've registered the SIM but it is showing £0 balance and I dont seem to have a top-up code. Help appreciated Thanks

Resolved! changing address

I need to change my address to order a new phone as i lost my old one but you need to send a code to your phone to change the address which of course i have lost, how do i get around this? can the code be sent to your email? Thanks

Resolved! Being charged for something I have already paid for!

I am hoping someone can help me here! My contract for £43 a month (unlimited calls, texts and a gig of data that I never use) on my old phone ended on 22/7/17 I upgraded that day to my new phone and stayed with O2 (big mistake!!!) on a contract for £...

Resolved! incorrect charges in recent bill

my recent bill contains 4 charges for sending text messages from Northern Ireland to Guernsey. Surely both these countries are in the UK and therefore no charge should be made!

Resolved! ending a phone call

My question is,when someone is on O2 pay as you go who is speaking to someone else on O2 pay as you go.When one of the people hang up and the other one does not.The person who as not hung up do they still get charged and credit run down until they ei...

Resolved! telephone number

Can someone please give me a telephone number for O2 - I need help with my phone

O2

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