Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Customer Number

I need help finding my personal customer number for my O2 account can anyone help me please?

Resolved! Cancelling a contract and moving to a pay as you go sim for University.

So I'm moving to Uni this year and want to cut costs a bit so I want to end my current pay monthly contract and stop it renewing and move to a pay as you go sim (still on o2). How would I go about doing that?

Resolved! Overcharge

I received bill on 22.08.And there's overcharged £24.19 for number [Removed] which I cancelled two days after I took the sim . However nobody cancelled on 25.07 I don't know the reason.

Resolved! applying discount code for nhs

my new phone is arriving tomorrow,i get a nhs discount but i have to apply my discount code.Where is this discount code?

Resolved! mobile delivery

My traking number o2 have have me on my account says its not valid on the ukmail website, anyone else had this it suppose to be comming today before 8pm

Resolved! O2 app - on iPhone -

Hi - I have been using the o2 app on my iPhone - went onto the online chat on the app to discuss why my unlocking was taking so long (matter now resolved ) since then I can’t seem to find the little chat icon to start a new chat it has quite simply d...

Resolved! Free tablet as part of June promotion

Hi I purchased the S9+ from yourselfves back in June specifically 7th June. I was told I would receive a Glaxy Tablet as part of this within 50 days after. I am Still waiting for this device. I went to your online chat service and was told to contact...

Resolved! 4G roaming in Portugal and the United States

Hi there, I am going to Portugal and the USA in a couple of months. Will I be able to use 4G in both countries and what network will I roam on? Just curious as I know which foreign networks have coverage where others don’t. I have the inclusive trave...

Resolved! Charges

In the thing you've bought section, it has charged me 4 50 extra for global charges.. Anyone know what this is about?

Resolved! Queries on Changing Number

Hello, I am a pay monthly customer. I have never asked to change my number before now. I know that I need to contact O2 customer services RE changing my number, but I have some queries (which I hope one of you lovely people can answer for me). If I c...

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