Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! No refund for returned item.

When I ordered my phone I was offered an accessory pack to go with it. I thought, at the itme, it would be a good idea as it had a case, screen protector and in-car charger. When the phone and accessory pack arrived the case was too small, the screen...

Resolved! Auto Top up not working

I've been trying to set up auto top up. I've entered all my card details and received the e-mail to click on the link to confirmt the auto top up. All I've been getting for the past two days is: Something's gone wrong.... We’re updating our auto top-...

Resolved! Change email address

Ive just noticed the email O2 have for me is incorrect how do i cange it please?

Resolved! Early Termination Charge

Hi,I cancelled my O2 Refresh and paid off my device. I thought that O2 Refresh meant I was free to pay off the device and quit with O2 without early termination charges. Is that right?I have just had an email saying that I owe a £164 early terminatio...

Resolved! Ayia Napa

Hi Son is travelling to Ayia Napa is this included in package for o2 monthly user?Thanks

Resolved! Replacement Yop-up card

Somebody please help me swim through this O2 help treacle! My Top-up card is slightly damaged and often cannot be read to activate its purpose. How do I get a replacement ? What is the process ? Can this be facilitated on-line?

Resolved! i want to print my call history

hi i want to see and print my call history. can you help me in this

Resolved! SIMO upgrade?

Anyone know the earliest you can upgrade a 12mth SIMO to a phone even if you have to pay off the rest of the SIM? I was accepted for a SIM but want a phone so took the SIM to use but want to know if you can upgrae early etc.. Tried taking a phone lin...

SIM swap

Can I use any O2 micro SIM to swap from a nano pay monthly or dose it have to be a certain type? Thanks.

Demanding I pay bill I havent had yet

I'm getting a strange email from 02 repeatedly, several times a day, and I've spoken with them on the phone and in chat 3 times now and yet am still receiving them. It's not a mail I've ever had before in the 6 years I've been with them. To elaborate...

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