Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 237926 Views
  • 2 replies
  • 2 kudos

Resolved! SIM CARD

I have had my phone since New Years Eve 2016, the phone is an Iphone 7 and I have lost my sim card. I was wondering how I can get a new sim card?I hope someone can help me, many thanks.

Anonymous by Not applicable
  • 1021 Views
  • 3 replies
  • 0 kudos

Resolved! Address not updating

Hi i needed a proof of address so I thought I use o2 bills. When I clicked download bills my old address came up. I changed the billing address but on the bill its still the old address. And live chat not working either... any ideas?

Adri by Level 1: Joiner
  • 1294 Views
  • 3 replies
  • 0 kudos

Resolved! Change Direct Debit Date

Hi, I will be starting a new job this week and I would like to change my current direct debit date to conicide with my new pay date. Would this be possible? If so, i'd like to change from the 16th to the 1st of each month. Regards

Anonymous by Not applicable
  • 2032 Views
  • 2 replies
  • 0 kudos

Resolved! How to Refresh online ?

I've had a search and cant see an answer. My phone anniversary is 9th September on a refresh contract. Does anyone know how it will work ? Can I do the refresh online or do I have to go into a store ? If I can do it online, how do I return my old han...

Fraud

Someone has set up a casino account using my phone number and is charging to my account can I claim back for the amount they have spent?

Anonymous by Not applicable
  • 5216 Views
  • 14 replies
  • 0 kudos

Resolved! Recent charges

I have logged onto my o2 to find recent charges on calls (despite having unlimited minutes) when you look it says i have a handful of calls made to the number [removed] which i have never dialled or recieved calls from charging me 1.25 a time. Any ch...

Anonymous by Not applicable
  • 1992 Views
  • 8 replies
  • 0 kudos

O2 Customer services (closing times)

Hi all....has anyone got any new information about CS opening and closing times?It's BH today but I have always understood they remained open during these times. On the contact us page there is no information that they are closed today.However, my hu...

Cleoriff by Level 94: Supreme
  • 11512 Views
  • 34 replies
  • 0 kudos