Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! O2 still haven't paid

02 need to pay me a refund been going on a while now the advisers on the phone do not help. I went in to my local o2 store and thay will not help either. When this is resolved I will never shop at 02 again very bad customer service. Can Anyone give m...

Accessing my voicemail while in Singapore

I am a UK customer currently visiting Singapore and cannot use 901 here to access voicemail. O2 have sent me a number instead. I phone the number, get my voicemail message, press * then it tells me I cannot access my voicemail messages without changi...

International bolt on

I was in the process of upgrading in my local O2 shop when the assistant told me the international bolt i have ( i pay £10 a month for it ) is being scrapped and O2 have not given any information regards the replacement service. I have put the upgrad...

Resolved! Payment not recieved

I was late on paying my phone bill, I have paid it and the bank said it has came off my account ,this was two days ago and my phone hasn’t been reconnected yet as they say they haven’t received payment yet what should I do?

Resolved! Pay as you gi big bundle sim card

Hii just received my pay as go big bundle sim card but can not activate it until 17th December when i get my new iphone. Does anyone know if there is a time limit until I activate the card before it expires?

Resolved! Wanting to add another device

I got my O/H a new phone on contract, however now my contract is coming to a end with EE im wanting to switch suppliers to O2. Im just wondering is it possible to add a new device to my current contract and also keep my number that i currently have w...

Resolved! Fraud account

Has anyone else had a fraudulent account added to their account ? Mines come back on and customer Services not helping ?

Resolved! Bill payment

I’m pretty sure the money for my last bill has not come out of my account as I’ve received a returned direct debit from o2. However when I try to pay for my bill manually using a different card o2 says I’m paying more than I owe and my current balanc...

Resolved! Tracking my order

Hello, I recently upgraded my ipad to a new iphone SE (on the 08/11) which I arranged to be delivered today 17/11. I have checked for an update on the track my order section of My O2 but it does not appear on there. Can you please check the status of...

Resolved! Charged a large amount of VAT

HiI'd like to know why I'm being charged nearly £10 each month on top of my tariff for VAT?There is nothing on the tariff explaining it will be X amount a month + VAT. I've had this contract for nearly 2 years, have enquired once before on a phone ca...

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