Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Payment not recieved

I was late on paying my phone bill, I have paid it and the bank said it has came off my account ,this was two days ago and my phone hasn’t been reconnected yet as they say they haven’t received payment yet what should I do?

Resolved! Pay as you gi big bundle sim card

Hii just received my pay as go big bundle sim card but can not activate it until 17th December when i get my new iphone. Does anyone know if there is a time limit until I activate the card before it expires?

Resolved! Wanting to add another device

I got my O/H a new phone on contract, however now my contract is coming to a end with EE im wanting to switch suppliers to O2. Im just wondering is it possible to add a new device to my current contract and also keep my number that i currently have w...

Resolved! Fraud account

Has anyone else had a fraudulent account added to their account ? Mines come back on and customer Services not helping ?

Resolved! Bill payment

I’m pretty sure the money for my last bill has not come out of my account as I’ve received a returned direct debit from o2. However when I try to pay for my bill manually using a different card o2 says I’m paying more than I owe and my current balanc...

Resolved! Tracking my order

Hello, I recently upgraded my ipad to a new iphone SE (on the 08/11) which I arranged to be delivered today 17/11. I have checked for an update on the track my order section of My O2 but it does not appear on there. Can you please check the status of...

Resolved! Charged a large amount of VAT

HiI'd like to know why I'm being charged nearly £10 each month on top of my tariff for VAT?There is nothing on the tariff explaining it will be X amount a month + VAT. I've had this contract for nearly 2 years, have enquired once before on a phone ca...

Resolved! mobile number

is it possable for 02 to track or trace a person if you have there mobile number as i have an mobile number and need to find out who it belongs to this is a seriouse matter help needed

Resolved! Device plan question

Hi. I've recently joined O2 and got an iPhone 7. I'm just wondering if I were to pay off my device plan in full, would this mean I need to upgrade or can I keep my current airtime plan?

Resolved! MyO2 keep sending me authorisation code messages

Hi. New customer on O2 monthly contract with Samsung J3. Every time I try to go to the O2 home page with Samsung's built in browser in the phone and try logging in to myO2 I get sent an and saying enter this code to authorise blah blahBut there is no...

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