Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 115939 Views
  • 24 replies
  • 5 kudos

Resolved! Two Contracts - Number Swap

Hi there,I currently have 2 pay monthly contracts about 6 months apart. My question is i wish to swap my numbers on the two contracts as one has a better data plan is this possible? Thanks in advance

Anonymous by Not applicable
  • 1244 Views
  • 2 replies
  • 0 kudos

Resolved! Bill query after moving to another network

I moved from O2 to EE two weeks ago but my current bill says I'm still going to be paying my normal monthly amount! So I'm going to be charged my usual amount on the 16th June, when I only used a few days of this month. Is this correct? Seems unfair ...

Anonymous by Not applicable
  • 2096 Views
  • 4 replies
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Resolved! Cancelling Blackberry bolt on £5/month. KEYWORD required!!

Hi, I need to cancel my monthly Blackberry(R) bolt on for which I pay £5per month for 500mb data and BB functions and web. Tried the website asking Lucy and text many different combination to 21300 but each time I get a text saying 'sorry we didn't u...

Anonymous by Not applicable
  • 28045 Views
  • 5 replies
  • 0 kudos

Resolved! International Caller bolt-on (Pay & Go)

Hi thereI purchased this Pay & Go Bolt-on in 2008 for £5 (with no expiry) so that I could send International text for 10p so a good bargain as I text Russia a lot.Although it is now apparently discontinued so no page describing the calling rates. Can...

Anonymous by Not applicable
  • 3403 Views
  • 5 replies
  • 0 kudos

Resolved! sim card for iphone

Hi can i go into a o2 store and get a new sim card for my iphone that will keep my existing number and how long will it take to be live.

Anonymous by Not applicable
  • 1332 Views
  • 3 replies
  • 0 kudos

Cancel contract issues getting through

I want to cancel my contract but so far I have been on hold 41 minutes, is there an alternative phone number as if I was 50/50 about cancelling I am now 100% if I can only get of hold and the **bleep** music repeating. Now at 48 minutes onhold COME O...

Anonymous by Not applicable
  • 3896 Views
  • 20 replies
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Resolved! Cancellation question

Hey everyone!I joined o2 the other day and it already looks like it's time to part ways.The 3G speeds at home are are Ping of 6,345 Download : 0.01mbps and Upload : 0.00mbps.At work I have no signal whatsoever despite the coverage tracker showing my ...

Anonymous by Not applicable
  • 1837 Views
  • 16 replies
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Resolved! What is being done about spoof e-mail

Hi all I have received a spoof e-mail purporting to be my O2 bill. It initially went as Spam to my Junk box. Seeing that the amount was excessive (over £300) I inadvertently moved it to my Inbox (without looking at the full e-mail address from the se...

Anonymous by Not applicable
  • 2064 Views
  • 26 replies
  • 0 kudos

Resolved! Unsolicited calls to upgrade phone / contract?

Is this O2, or some one working on their behalf, or some chancer buying contact information to carry out unsolicited cold calling sales to upgrade? Had a couple of calls from some people saying I am eligable for an upgrade and they are upgrading my p...

Anonymous by Not applicable
  • 9278 Views
  • 15 replies
  • 0 kudos