Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How long does it take for an upgrade to be cancelled and account to be reverted to old tariff

Hi, does anyone know how long it takes for an upgrade to be cancelled (if done within 14 days of ordering) and to be reverted to your old tariff? I was told I’d receive a confirmation by email but nothing has come through yet.

O2 sim out of contract

Hi, I wanted to get some information about if my contract is still o or not ? would you be able to help me here If i wanted to cancel my sim ?

Next day delivery

Is it okay to promise next day delivery and not deliver? After arranging for someone to be in all day, I still have no phone. I was told it would be with me today. Do I just have to accept that? I've now been waiting to live chat for over an hour but...

Resolved! received phone call from england to thailand

I received a phone call from england yesterday not a cold call all legal and above board, What i would like to know is why have i been charged fifteen pounds for receiving this call.

Unlnown data usage - no help from o2

Hi, Don't want a chat. On the 20th Nov i called (over 1 hr) to day that my data had gone to over 1.6g out of 2g. I informed the o2 agent that my adverage is around 600mg a month over the last 6 months. This is out pf the norm. I was advised o2 cant s...

Resolved! cancel order

hi, i would like to cancel my order

Resolved! Different bill price than what i ordered

Hi. I have purchased a pay monthly sim yesterday which was priced at £16 on the website (it normally costs £26 pounds/month) however, when i log into my o2 account and go into my bills it says that i have to pay £26/month. Does anybody know if it is ...

Resolved! Transferring my number.

Hi All, I need to move my number away from the contract I'm currently on without ending my contract. For example : I need to either move my current number to a new network without canceling the current contract. A PAC code would cancel the contract. ...

Resolved! Upgraded Sim Only Tarriff but being charged £10 more?

Hi guys, I am a little confused so I need help please. I took up the offer of upgrading my existing SIM only deal from £20.50 per month (20gb data) to the offer of 50GB of 4G data for £30 as advertised on the O2 site. This was a Black Friday/ Cyber M...

Resolved! Recent calls

I need a paper print out of all my recent calls. Who should I contact for it, or how can I do it myself.

O2

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