Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 113372 Views
  • 20 replies
  • 5 kudos

minutes and texts

Hi its time to upgrade and i wanted to no what tariff i am on how much data tarriff and texts i dont seem to be able to view a bill

Anonymous by Not applicable
  • 1615 Views
  • 3 replies
  • 0 kudos

Resolved! early upgrade, still says "in progress"

basically I ordered my new phone for an early upgrade on thursday morning and it still says that its in "progress", as ive read its next day delivery I was expecting it to be here today (saturday) at the latest. However as the order status still says...

Anonymous by Not applicable
  • 4791 Views
  • 5 replies
  • 0 kudos

Resolved! iPhone SMS £1 data 'penalty'

I was given an iPhone 3GS that had been on an O2 contract. My O2 text and web PAYG sim worked so I reset the phone with iTunes to erase the previpus owner's data/settings and off I went.One problem: to initiate an SMS conversation, I had to turn cell...

Anonymous by Not applicable
  • 2812 Views
  • 6 replies
  • 0 kudos

iPhone 5

Constantly no signal and keeps cutting out in the middle off calls , called O2 many many times , exchanged phone twice , went in my local O2 store , they told me today it's not an O2 problem it's an apple problem , who do u believe I give up now .

Anonymous by Not applicable
  • 869 Views
  • 2 replies
  • 0 kudos

Resolved! Friends and Family charges

Hi all,About 25 hours ago O2 did a number transfer from old O2 SIM to new o2 SIM(From PAYG to PAYG0GoGo).New SIM fitted the iPhone, old SIM did not.This number is in our Friends and Family.When I call this number from one of our F&F numbers, the call...

Anonymous by Not applicable
  • 1380 Views
  • 6 replies
  • 0 kudos

Resolved! transfering contract

ive changed my mind about having an o2 contract. is there anyway o2 let you transfer your contract to another family member? or am i going to be responsible for the next 2 years for this phone and contract? i am out of my home approval period. had th...

Anonymous by Not applicable
  • 1557 Views
  • 6 replies
  • 0 kudos

Resolved! samsung galaxy contract phone

hi, i have renewed my contract phone on dec10th and spoke to you regarding a different number in my contract phone,my new phone is not allowing me to call or txt it is sayin g for me to top up but i am on a contact with you with free minutes and txts...

Anonymous by Not applicable
  • 1136 Views
  • 2 replies
  • 0 kudos

BAD Christmas Greetings from O2

Happy New Year, everyone, here! All The Best! ... Well! ..But life is life! 13.12.13 I had talk to O2 about problem to change Contract (January ended) to Pay'n'Go, AND keep number. (There was talk about , before, it (O2 have all talks, me , as well))...

Anonymous by Not applicable
  • 1093 Views
  • 3 replies
  • 0 kudos

Poor/no Signal

Why have I got poor/no signal? O2 sort it out it's been five days!

Anonymous by Not applicable
  • 929 Views
  • 3 replies
  • 0 kudos

Resolved! International favourites not working as described

I cannot access my international favourites to check on the account or add and change numbers it is random at best and non existant mostly, all the solutions on this site send me to the page that doesn't work. I also have trouble with the call me num...

Anonymous by Not applicable
  • 1295 Views
  • 1 replies
  • 0 kudos