Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Poor customer service

Well Having made over 20 calls to customer service, sent my name change by deedpoll to them by post 5 times, been to the local store 6 times and taken the paperwork in. The shop scanned it to customer services 5 times the last time i went into the o2...

Resolved! 02 tablet loss through delivery

Hi i ordered a tablet and sim and was suppose to be delivered on monday but it looks like it has been losted through posatage so will the tablet get blocked or will it just be the sim

Resolved! cancelling my phone contract

I need to cancel my contract as Im leaving the country on the 20th November, however still need to use my phone till then

Resolved! Stop direct debit

I wanna stop my direct debit and get paper bills

Resolved! 02 Refresh Device pay off

Hello all Just have a quick question, why when i go onto the O2 app and go through to pay off device does it then ask me to pick a new contract? I have confirmed with O2 the settle amount for the device which is whats stated on the app, but it then s...

Resolved! sending txt to NZ

Hi, I'm visiting the UK from NZ, bought a big bundle (P&G) from 02. my existing data is all there but txt to NZ fail to send and yep I have the correct international code, any ideas? many thanks

Resolved! Lost mobile phone in Buenos Aires

Hello I lost my personal uk iPhone 7 mobile in Buenos Aires yesterday. I’m now in Iguazu Falls with no mobile coverage to call on my work mobile so can not call to report the loss. can you please stop the account. Thank you Rebecca Spark [personal in...

Resolved! call limits

Hi , a question Can i cap my mobile so i dont go over my contract amount ?i have 4 phones on O2 all are fine except my son 13 he goes over his call limit .Now thing is O2 cap his Data limit so no extra charges , but why cant they cap his calling time...

Poor 4G speeds

Hi,I have just upgraded my device (got a new sim) and did a sim swap online which worked.Issue I have is I have the 4g symbol on my phone but the speed is slow below 4mb download and 5-6 upload when using a speeed test app.when i switched to o2 3g us...

Resolved! Diverting calls remotely

Hi I'm on a Pay Monthly tarriff and have left my phone at home. Can someone remind me how I can dial into my phone from a work landline to divert my calls to my work landline. I'm sure I've done this before and the guru doesn't seem to know. Any help...

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