Pay Monthly
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Forum Posts

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by Former Staff
  • 263863 Views
  • 2 replies
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Resolved! Payg balance and Sim swap

Got a new phone from CPW, with a new O2 PAYG number and tariff. Wanted to transfer unused £6.40odd balance and number from the old PAYG O2 Sim to the new one, so the Guru in the local O2 shop has kicked that off, 24hrs for completion. Meanwhile, a £6...

pgn by Level 78: King of Kings
  • 4797 Views
  • 27 replies
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Resolved! Cancel my 2 year contract

Please can someone help me out? I have tried and tried to cancel my contract and I cannot get through to anyone!? I tried to cancel back in July and was told I had to wait until the 2 year contract was finished, it has of now and yet i am still recei...

Anonymous by Not applicable
  • 1071 Views
  • 3 replies
  • 0 kudos

02 Signal Boostbox

Hi There, I have been with 02 for years , Have had many contracts and i moved to a Location 15 years ago but have been loyal with 02 , Signal seemed to have got worse over the years , They brought TUGO App out ... Perfect worked for me like a treat ....

Anonymous by Not applicable
  • 4407 Views
  • 18 replies
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Resolved! Data loss when porting

Hi,My number was ported on 21/12/17 at around 11 in the morning. When I first had my new O2 number I had an extra 9gb added to my 3gb to make it 12gb. But now it has gone down to only 3gb. Is this normal? Should I just wait?

Anonymous by Not applicable
  • 2000 Views
  • 8 replies
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Resolved! Changing the name of device

Stupid question? Is it possible to change the details of the phone im using from my old 1 to the new 1? Will o2 do it automatically or do I need to ring up? Merry Christmas to you all

Anonymous by Not applicable
  • 2555 Views
  • 4 replies
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Resolved! Can I change my address to Jersey, Channel Islands?

Hi I'm moving to Jersey and nowhere near completing my contract on my phone. As there's now EU roaming, can I keep my phone and change my address to Jersey - or do I need to keep a UK address? thanks

Anonymous by Not applicable
  • 1636 Views
  • 4 replies
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Resolved! My 02 showing both old and upgraded phone

I upgraded my phone on the app last week, had my new phone delivered, got a new number and all it groovy, however, I've checked the 02 app and it's still showing both phones and I've been billed for the both? Is this because of my cooling off period ...

Anonymous by Not applicable
  • 1433 Views
  • 2 replies
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Resolved! Cant find track my order

Went into myo2 and cant find track my order ?Reveived my email with tracking number.Any help hould be good !

Anonymous by Not applicable
  • 1082 Views
  • 1 replies
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Resolved! O2 Refresh Upgrade

I wanted to clarify a bit of information. I am currently on o2 Refresh contract and I'd like to pay off my device and upgrade. I have done so in the past with no problem. I am a bit confused because I am not sure how to go about this situation. I wan...

Anonymous by Not applicable
  • 2295 Views
  • 17 replies
  • 0 kudos