O2 payment not taken

[Anonymous]

Hi all,

Been sitting on the chat for the past hour and have not got through yet.

I called up last month to change my billing date to the first of every month, which the lady kindly did without any issues, however along with this i was left confused as she mentioned that the device plan could not change straight away and that i would get x2 device plan this month and a data plan.

So the date the payment was meant to be taken was yesterday, however i have had nothing taken from my account, in addition to this i have not had a data plan bill (which would have been sent end of Nov to be paid Dec) but my account is showing that my next data plan bill we arrive on the 18th then i presume payment will not come out until 2 weeks after (being the 02/01/2018 due to bank holiday).

I just need to know if there is a reason for the delay (e.g. system issues?) im correct with my thinking and who i can actually speak to at O2 to find out and speak with to break down my bill, because everyone i have spoken to seems to say its not something they can deal with.

Ive only been with O2 for around 3 months and had nothing but issues both instores and online, so im hoping someone on here can help.

Many thanks,

Connor

[MI5 · Accepted solution]

We can't see your account on here so unfortunately we can't help.
Call 202, early mornings are the best around 8 - 8.30am.