Solved: Can not receive calls in Germany Hanover

PeterZ · ‎28-11-2017

All, I am on a weekly base in Hanover Germany, but since weeks I am not able to receive calls once I am bookied into O2 Germany network. I can make calls, but receiving is almost impossible. Without the SMS O" UK notifier I would not even realize that I have missed a call.

Please help if this is constant issues since the roaming charges have been removed, because since than I have trouble with the calls.

I have full 4 bars of O2 - DE on my phone

Thanks

Peter

MI5 · ‎28-11-2017

Have you tried on other German networks?
Do a manual network search and try a different one.
If no good, call customer service to check for any roaming bars on your account
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎28-11-2017

Have you tried on other German networks?
Do a manual network search and try a different one.
If no good, call customer service to check for any roaming bars on your account
http://www.o2.co.uk/contactus

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎30-11-2017

Hey @PeterZ are you still having issues with this?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

PeterZ · ‎30-11-2017

I have a ll the mentioned. It started to work from 29 Nov again

Regards

Peter

PeterZ · ‎30-11-2017

Hi, it did receive the first call again yesterday.

REgards

Peter

MercedesS · ‎12-12-2017

Hello @PeterZ,

Great news! Enjoy Germany and let us know if there’s anything else we can do for you

Get involved! If a post answers your question, please mark it as an "Accepted Solution”.If you are new to the community, please read How to use the community

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