Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! o2 refresh upgrade to sim-only tariff

Good morning, I am due for an upgrade with the o2 refresh deal. However, I am quite happy with my current phone so I figured to choose one of the sim card only deals. Now, I was wondering, if I could later on still upgrade to a new handset with the o...

Resolved! Unlock a O2 pay as you go phone

I have a contract phone and a pay as you go phone with O2. How do I unlock my pay as you go phone

£1,200 additional bill, Charges whilst abroad !

Hi There, I lost my phone in Spain at the weekend and someone has kindly made 53 phone calls in 2.5 hours raking up a whopping £1,200 additional phone charge for international calls. Now obviously this was not me and I have since reported this with O...

Resolved! account login

on sim only ac after changing password i cant get intio my account

Resolved! Wifi Calling.

Hi, there's lots of info about Wifi calling, however, I live in a flat without good reception, my question is, will this work if someone calls me too? ie WiFi Receiving? Thanks.

Resolved! VOICEMAIL

FFS O2 done it again.....sick to death of switching my voicemail of. But suddenly its turns its self on again. WTF......i never leave VOICEMAILS and i NEVER listen to them. Wish they leave it be

Resolved! general

Is 0303 1234 4000 is free from my phone ?

Resolved! Is the upgrade really “on us”

Right this is a long one. Firstly, hello all. Now, a little over 12 months ago I upgraded to the iPhone 7 Plus 128gb to the upgrade on us tariff. Now at the time I paid extra upfront for the larger memory. On completion of the deal I asked if the “on...

Resolved! "Standard Rates in our Europe Zone" Bolt on

So i've only just noticed this bolt on since I upgraded.Prior to this I had the o2 travel as part of my iphone 7 plus deal but now I have this instead...Does this mean I will be charged if I use Data/Texts/Phone in Europe such as ROI, Germany when I ...

Resolved! Web Top Up

Why is it that o2 are so incompetant in updating your account when you have topped up by the web? They send you a confirmation that your top up was a success on your phone but when checking my top up has not been added into my account. I topped up by...

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