Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 111616 Views
  • 15 replies
  • 5 kudos

Resolved! 300 mins = 5 hours?

I've a Pay Monthly £11 and calls for the month are 3 hours 13 mins so am wondering why I've been charged for calls within my tariff ?Unless I'm missing something?

Anonymous by Not applicable
  • 1142 Views
  • 8 replies
  • 0 kudos

Resolved! Changing tarrif

I really want to change my tarrif i currently get 500mb of internet each month. I am constantly adding extra data bolt ons each month. Its costing me a fortune.. so i need a lot off data in a new tarrif.. only prob is my contract dosnt end untill apr...

Anonymous by Not applicable
  • 895 Views
  • 3 replies
  • 0 kudos

Resolved! Upgrade Problem

Hi just logged into MY O2 and it says I can upgrade check the upgrade store when I open that link I am told I am not yet able to upgrade anyone know if I can get around this on the web page or do I need to drag myself out of bed during the day time a...

Anonymous by Not applicable
  • 565 Views
  • 2 replies
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Resolved! Not had my £3 rewards +other probs

I Unfortunately can not call o2 at the times they are open , and i can not find an email address for them either , But any way i hope someone sees this , First Problem is i claimed my £3 rewards on sunday and still not had it , prob not get it now , ...

Anonymous by Not applicable
  • 1796 Views
  • 1 replies
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Resolved! New pay monthly contract, wrong phone number.

Hi,Two days ago I just move pay and go number to pay monthly. Today when I check my online account I just recognise on this account I have my old number which is not used from 4 years I think. On the account I have information it will be activate fro...

Anonymous by Not applicable
  • 646 Views
  • 1 replies
  • 0 kudos

4G LAUNCH DATE GLASGOW

Ive just been in the o2 shop in glasgow, and the girl confirms that 4g will launch in glasgow on 24th of october according to her intranet information ive been picking it up occasionaly the last month or so i just hope its less patchy after launch

Anonymous by Not applicable
  • 1259 Views
  • 8 replies
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Resolved! o2 travel

Hi, not sure if this has been asked before or if its just me not understanding this bolt on correctly.o2 trave from my understanding, provides data and voice cost relief, so, it costs 50p to connect a call and then you have 60 minutes free to talk, w...

Anonymous by Not applicable
  • 2776 Views
  • 6 replies
  • 0 kudos

Resolved! Refresh Fast Track Upgrade - when does the fee come down?

Hi - am being quoted £139 to Fast Track to Refresh.A little too high for me - I assumed it would come down by about £30 a month as I get closer to end of contract.I hoped that my billing date (13th of every month) would be the date it comes down evee...

Anonymous by Not applicable
  • 1548 Views
  • 7 replies
  • 0 kudos

Resolved! o2 charge me over £400??

Hi, I just came back from my holyday about 1 month and o2 charge me 450poundsI think its because of i wasnt connected with the service. (I was using Korean SIM)It looks like some kind of recoccection fee or something.If it is, is it negotiable?I cant...

Anonymous by Not applicable
  • 1023 Views
  • 24 replies
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Resolved! Upgrade or simplicity

Hi everyoneI'm wondering if what I've encountered has happened to everyone else aswell.My contract was up for renewal yesterday, I was already amazed that noone from o2 called me to get me upgraded, unlike three does.Anyway today I called and I under...

Anonymous by Not applicable
  • 605 Views
  • 3 replies
  • 0 kudos