Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! WiFi and 4G Calling

TL;DR: O2 says I have to upgrade my tariff in order to enable WiFi and 4G calling. Hi, first time posting here. I called Customer Services last night as I was having problems enabling WiFi and 4G calling on my iPhone X. I'm on a sim only contract whi...

Resolved! UInlatching old 02 phone

Trying to unlatch my old 02 phone and they wont let me saying its not an 02 phone depsite me purhcasing it from them during my contract, since upgraded to a new phone on my contract, however they should still unlatch my old phone right?

Resolved! Number starting 07106 calling me, but doesn't exist?

Hi all, Not sure if anyone can advise without calling customer services, but I keep receiving calls on my EE mobile from a number starting with 07106 1xx xxx... there's never anyone there when I answer it and when I ring it back it says the number I ...

Resolved! Voicemail quick question

Hi, I'm new to O2. Is it possible to set the number of phone rings before O2 voicemail answers a call ? If so, how would I do this, please? Thanks in advance for your help.

Resolved! Porting In

More info (Highlight to read)GahhhhhhhhGave O2 my PAC from my previous supplier, porting in didnt happen within 24 hours as promised so gave them a bell.According to O2 the PAC number does not match the number I want to port in so it failed. Phoned o...

Resolved! up front payment

hi how do i pay a higher upfront payment than what is required, thanks

Resolved! Code 4 discount o2 open

Hi. Just got new contract. Recently married. Advised to keep contract in maiden name. Now this is affecting me getting my nhs discount as my pay slips n emails are all in married name. Any help to get around this please???

Resolved! Upgrade options

I’m overdue an upgrade by about 12 months never got round to doing it . I want to move my daughter over to 02 as she is due upgrade . What deal can I expect for both of us I want an iPhone 8 and for her iPhone 6 or 7

Resolved! VAT

I have just had a new contract with 02 and the agreed contract monthly payment(as per my conversation with the sales advisor) was £49.00 per month. I also got a letter from O2 that £49.00 is the monthly price. I just got my first bill and it amounted...

SIM only upgrade - from Pay as you go

My wife is a Pay As You Go customer, she has received a text reportedly from O2 offering her an upgrade to a SIM only deal 500 mins, 500mb data and unlimited texts for £6.00 pm. Our local O2 shop didn't know anything about this deal, so we called the...

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