Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Can't top up by phone or web

Newly activated PAYG SIM - can't top up online or via 4444. Trying to top up online gives a page titled "O2 - Error 500" with the message "It looks like something's gone wrong. We're looking into it and hope to get it fixed soon." ...and of course a ...

Found a cheaper upgrade

I wonted to get a upgrade to a samsung galaxy s7 edge and i done some digging around for good contact prices and found a good 1 with mobilephonesdirect.co.uk and it was for 30gb data unlimited everything no ipfront cost and for 29 a month called 02 a...

Unlatching

My contract is fully paid and I have been trying to get my s6 unlocked since 5 Dec. Several chats and phone calls to o2 advisors and 3 different codes have all been unsuccessful. Has anyone else had this problem and can advise. Going round in circles...

Resolved! Upgrade

Is it possible to change your phone and keep your current tariff

Resolved! Charges inside Europe

I recently spent 2 nights onboard dfds to Amsterdam and back..... i have a bolt on for travel which i have proof of, i double checked this, even though I had this I actually still turned my data roaming off as I dont trust 02...... I was correct!!! I...

Resolved! Sim Only Tariff Change?

Hi all, I have my own iPhone 7+ and was fed-up with the poor network coverage from EE in my area, so I did a bit of research and decided to go with o2 and a sim-only 12 month deal. Very happy with the netwrok coverage and service recievd so far. Howe...

Resolved! O2 pay monthly contract come through to my address but not addressed to anyone by this name

Hi,I have contacted fraud team about this issue twice but not done anything. I have a Faisal Sajid with my address but do not know who this person is. They have opened a sim only 12 month contract with phone number xxxxxxxxxxx. I have the SIM card bu...

Resolved! Are 0833 numbers chargeable?

On monthly contract and was needing to know if 0833 numbers are chargeable above my unlimited minutes allowance? I suspect it is a premium number. All help appreciated.

Resolved! Airtime bill

Hello, I’m half way through my O2 contract. I have been paying monthly, £23 for the device and an airtime bill of £18.46 a total of £41.46. I am wondering whether I am able to reduce the price of my airtime bil or whether that will be fixed until the...

Nokia 625-Error code 86000C09- problems connecting to eas.outlook.com

Hi, since Wednesday, 27th Dec 2017, my mobile phone, Nokia 625, will not connect to my hotmail account. The message 'Error code 86000C09, problems connecting to eas.outlook.com' keeps coming up everytime I want to view my updated email account. The m...

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