Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancelled upgrade, refund and tarriff change

HelloI went to early upgrade my phone in store after applying online and paying to do so. Told in store couldnt upgrade due to a tiny scratch on the camera on my phone so cancelled my upgradeThe new tariff and payment plan was applied to my contract....

Resolved! Sim card

Can you temporarily disable a sim card? My daughter has a sim and as a punishment I want to disable it.

Resolved! Upgrade

I have broken my screen on my iPhone 7plus it’s still usable but not pretty. I can upgrade on refresh soon but wondering if I will have to get screen fixed or a price that reflects the damage?

Resolved! Transfer my account to my son

I am trying to transfer my account to my son, who is old enough to have his own account now. But this is proofing complicated. Has anyone else tried to do this?

Resolved! Mast problem, now over a month

Signed up for an O2 contract recently. Checked coverage for my area and good 4g available indoors & out. But since the 17th October only managing just 2g at most as it's telling me there's a mast problem in my area. Paying a monthly fee for not a lot...

Resolved! Change name and age details

I would like to change the name and DOB this contract is under

Resolved! MyO2 Showing 2 Mobile Numbers

I have just purchased a new phone early on my 24mth contract but have a new mobile number showing on my account. Is this normal? O2 have offered to buy out the rest of my phone so I thought why not. It looks like I have two separate contracts which i...

Resolved! Free number

Is 0344 number free? Ramon

Resolved! use old number

I am a new customer. I just filled in the "keep my number form" yesterday. However after I finished, there was no feedback to me in any form: no text, no email. I wonder whether the process of transfering my old phone number to the new phone is going...

Resolved! Account details

I need to change the contact details on my account. I have recently upgraded my phone, the account is currently in my fathers name. However, now the direct debit is in my name therefore i would like to recieve the emails of my billing and have the co...

O2

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