Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

1p charge

recently had 10 data charges on a trip to france with data roaming off. phone always used on wifi, never had this before and phone used the same way on previous visits.can anyone explain why, o2 said possibly gprs, but as i said never happened before...

Resolved! Payment Problems!

Hi - first time on here - but dont know where else to go. I haven't been able to do web top ups for the last 6 months. 02 customer services told me they didnt know why but to use phone top up instead. Ridiculous but have been....until today. Wouldnt ...

Resolved! Change from 12 month sim only to pay as you go

My 12 month sim only contract ends on 15th August. I want to go to pay as you go so that I can top up as and when I need it. Low usage of phone. How do I cancel and change? Tried ringing 202, jumped through all the hoops but gave up when asked to giv...

Resolved! Phone abroard

I've just got back from Greece and have found I've been charged £1.66 a day and it's saying 02 travel data, what does it mean, help

Resolved! Failed Credit Check even with Excellent Credit Report.

Dear all, I am trying to buy a Samsung Gear S2 with esim. When I try to buy the smartwatch in full and £11 airtime per month, it goes well until the credit check. At this point, I am told that I do not meet the minimum to purchase the smartwatch. I s...

Resolved! Charged for calls i didnt make!

I have just received my latest bill and i have been charged for 4 international calls i havent made.My bill is a little higher than normal as i have been to Greece so added a bolt on. I did a day trip to Turkey but knowing it would cost me a fortune ...

Sim Issue?

Hi. My problem is that I have no signal when I put my sim into my phone (Xperia Z3+) however I'm not sure if its a problem with my sim or not. I'm leaning towards not but would like some opinions. It all starts about 2 months ago when I was having is...

Resolved! calling 0845 numbers

HiI'm on the o2 unlimited contract, but not sure if my contract includes calling 0845 numbers.If if doesn't, do you know how much it will cost to call a 0845 number?Thanks

Resolved! Pay-As-You-Go tethering and mobile hotspot

Hi all,I've recently purchased a Microsoft Lumia 550 running Windows 10 Mobile on O2 Pay-As-You-Go with the £10 Big Bundle, which includes 500 MB of data usage.I've noticed that the Lumia 550 has a "Mobile hotspot" feature and I'd like to be able to ...

Resolved! Constantly changing tariffs

Why are O2 being allowed to rip it's customers off with impunity ? When I first joined O2 several years ago after changing from an iPhone to the then Galaxy S2 I signed up for an "unlimited everything" tariff, unlimited calls, texts and data. Then as...

O2

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