Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Transferring the old phone number to 02.

Hi everyone I'm trying to get in touch with customer service somehow about transferring my old phone number to o2 for my new contract. Unfortunately I can't find the e-mail address.When purchasing, I stated my wish to be transferred as well as my PAC...

Wioleta by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Ps5

How do I add a ps5 to my contract ??

Ps5 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! No 5 Connection for 4 days now!

Hi There, I hope someone can help me. I have lost my 5G connection after international call. I have paid the outstanding amount last Friday and have spoken to several staff of yours that my 5G will resume after 20 minutes to 24 hours. It’s been more ...

Ricardo01 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change my bill date please

Can you please change my bill date to the 6 th of November please as I don’t get money till then thank you

Resolved! problem with new phone

Hi, please can anybody help?. Received a new phone last week, but calls are going to the old phone, cannot receive calls on new phone.Apologise if it is something trivial, I am not tech savvy, 60 something Granny, who knows nothing about phones. Also...

Janet6 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Advice on how to add Disney plus over phone

Hi, I'm trying to add Disney plus to my monthly tariff through priority but the o2 site keeps telling me it can't display the deal. Any help would be appreciated please?

Dinny1878 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Phone

Paid my bill twice and my phone still not working 

Resolved! New customer cant get through to O2 on 202 !!!

All i want to do is keep my old number and cant get through to anyone at O2 on 202 to give them a PAC number. Not at all happy with O2 now and wish I never decided to move over to them. What can i do now??

Sub_Virk by Level 1: Joiner
  • 4 replies
  • 0 kudos