This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Why O2 haven't deducted my monthly payment with my HSBC Direct Debit yet?

praschai
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

‎20-07-2024 09:57 - edited ‎20-07-2024 10:00

‎20-07-2024 09:57 - edited ‎20-07-2024 10:00

In this second bill, why O2 haven't deducted my monthly payment with my HSBC Direct Debit yet? The first bill I paid by my debit card. perhaps it disrupted the system?

 

It's quite difficult to get through  to o2. I'm not sure why you have to keep asking me security questions? I might have forgotten them . Can I change or edit this? Otherwise I will never be able to get help by the phone.

 

 

Message 1 of 2
193 Views
0 Kudos
1 REPLY 1

MI5
Level 94: Supreme
  • 151870 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎20-07-2024 10:55

on ‎20-07-2024 10:55

@praschai 

You can change your security question in your MyO2 under edit your personal details.

For billing issues, 

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to Pay Your Bill (Airtime & Device Plans) 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
174 Views
0 Kudos
Top