Can anyone tell me why my first direct debit payment to O2 is 31 pounds instead of 18 pounds it is?

[TheDevil666]

Bills

[Enlli]

First bill is usually higher as it includes a pro rata charge for the time between starting and your payment date.

You should be able to check this in MyO2  but any doubts contact 202

Guide: How to find help & contact O2 

[MI5]

@TheDevil666 

That's way higher than a first bill pro rata charge.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm