Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Unactivated sim, change plan

Hi, I have ordered a new sim only plan but want to change my plan and downgrade. I haven’t used the new sim. Do I need to buy the new plan and get a new sim or can I use this one I just recieved? I also need to transfer my old number across do I do t...

M4V by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service!!

I’ve come back from a holiday in the US and since I’ve had a block on my phone I’ve paid the extra charges so I’m in credit, but everytime I speak to someone they remove the bar and after 5 mins it’s back on again I’ve rang every day for 6 days and n...

Kee by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! O2 Refresh contract changes

At present you can buy a phone on Refresh and if you wanted to, pay it off immediately (DEVICE plan) and the (AIRTIME plan) is cancelled.Am I right in believing that from the 17th December 2021 that this will no longer be the case and you will now be...

Resolved! Upgrade

Hi as anybody got any ideas what I can do I have been on a sim only since June I phoned 02 upgrade team up and asked when I can get an upgrade to a phone they said December in October 02 phoned me saying I could get a Nintendo switch which I got and ...

Deano73 by Level 2: Apprentice
  • 6 replies
  • 0 kudos

Resolved! Refund

Good Afternoon, My contract ended last month and however i have another payment has been taken today for the phone itself. How do i get this money refunded? Tom

Tom16 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Brand new contract no network

Hi all wondering if you can help I have taken out a new contract from o2 was previously on ee no keeping the number from ee atm. Was just gonna use the new number I go with o2 but the sim card doesn't seem to be activated how do go about getting it a...

Johnp13 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Payments

Can someone please help me, my bill date is 7th of the month and my current balance is £0.00. However I have received an email today and have had all my incoming, outgoing and texts suspended as I have spent more then I normally would apparently and ...

Kc2019 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Charged but incomplete order

Hi, I have recently tried to start a direct debit for galaxy buds Pro. I had entered my card details and got as far as the legal stuff. I ended up closing the page and thought that I was done with it. I checked my bank to see that they took the one-t...

Wanda by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Want to talk to someone

I have been trying to pay my phone bill for days now an can’t talk to anybody is there an issue with 02 customer service

Bag by Level 1: Joiner
  • 1 replies
  • 0 kudos