Pay Monthly
Get help and support from other community members with your Pay Monthly service.
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Extras

how do I remove my extras 

David211 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! NHS discount

Hi, im just wanting to know if 02 does nhs discout? 

Chloe33 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Family discount

Hi, I currently have a device and air time contract with 02. I have 3 other family members in my household all with Android phones. I want to switch the 3 others to 02 pay monthly sim only and reep the 20% discount per person. My question is how do I...

Matt1987 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim card says not inserted

For the kast few days my sim says not inserted then it fixes itself after a few mins.Starting to be a bit annoying now.Any tips please ? Thanks

Scotty010 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! My services

Hello, I have just paid my outstanding my balance on my account. Due to not being able to pay it previously, my services have been cut off i.e. Data, calls & texts. I would like to know how long it takes to get my services back? Also I am very unhapp...

Court2020 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! paying a bill

okay so ive been having issues paying my o2 bill due to a change in work. my bill comes out on the 9th as this was when i was getting paid. however i bow get paid on the 15th and i physically cannot pay it this month until then. my balance is already...

Number porting issue

I joined o2 from EE a week ago, gave my pac code to port number.My service with my old number on EE was disconnected on Tuesday however the network still hasn't ported my number onto my new o2 sim, so I'm still on the temporary number I got with the ...

julesy by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Credit refund due

I’ve lefy O2 and have a credit which is supposed to be sent to my bank acc. Nothing as yet & no one will answer the phone. I assume when they see my number it is stating I’m no longer a customer and they can’t be bothered. Any suggestions how I can c...

Speccy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Name on account is different to that on my Virginmedia Account

I am tempted to put in my first ever complaint to o2. I just upgraded on the 27th October and my reason for doing so was to get the VOLT benefits as I am a Virginmedia customer too. I was told this would take 14 days and today is day 15 and no update...