Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

ppayment help

Morning, Looking for some help. I have made a payment to an outstanding balance due to not knowing it was there after being locked out of my o2 due to the system update. I have made the payment, it has come our of my bank however the system still sho...

Returning and cancelling contract without even opened phoen

I ordered a upgrade I paid my old contract off but noticed it didn’t apply my discount or insurance. Spoke to an adviser and she said I had to send the phone back and cancel contract and wait for a refund before I can apply for the right tariff with ...

Problem with credit check process therefore not being able to start my contract

Hey there, I decided to switch from my old provider and found a good tariff with O2. I made an account, started filling up my details and the furthest I reached was the credit check where I put my debit card details. I did that but I'm getting an err...

Resolved! Cancel sim

I would like to stop paying for my sim

Resolved! new contract

My contract on account number 1051431926 ended in Oct 2023.I have taken out new a sim only contract online with o2 and want to ensure that theold contract has bben cancelled, I do not want to be paying two contracts with o2 Thanks

Error

Resolved! Ending sim only contract

I want to end my sim only contract

Resolved! Esim

Hi, just swapped from 3 to o2 eSIM contract starting on Friday but I can’t see how I sort my eSIM out and make it live as I can’t make any phone calls

Resolved! Trouble finding Airtime Reward credit on o2 account

Howdy all. I realise this has been asked before from searches. But unfortunately i couldn't find the answer, or an up to date one. As per the title i am looking to find out where on my account, or bill or wherever my credits from my Airtime rewards h...

Resolved! Switched Tariff Not Updating

I switched from pay as you go to rolling plan and O2 took my money. My tariff has not been changed on my account and I did not receive a confirmation email. My “renewal” date for my original pay as you go plan is tomorrow. Will they take my top-up ba...

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