Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 116017 Views
  • 24 replies
  • 5 kudos

Resolved! don't shows Wi-Fi calling optiion

I am using Samsung S20 ultra 5g when I go to the call setting I do not have the option of WI-FI calling Please advise how to add wi-fi calling Thank you

Sim activation

Recently ordered a new phone contract and received today. How to activate SIM card ?

Sam20 by Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Network Coverage

Keep getting fobbed off by text message about fixing the coverage in the area I live in. Complained about it on 6th July and keep getting texts saying we will contact soon to give you an update. Next text message due on 31st August . What can I do?

Resolved! Unknown item on bill

Hi I have noticed some items on my bill that I don’t recognise 

Myles12 by Level 1: Joiner
  • 136 Views
  • 1 replies
  • 0 kudos

Resolved! Activating/de activating bars and settings

Hello.Under my previous company I could access from the browser and the app the bars that I wanted to have or that I already had. Anything from premium calls bars to barring incoming calls of various kinds etc. I did not even know how many they are. ...

durutti by Level 1: Joiner
  • 157 Views
  • 2 replies
  • 0 kudos

Call charge

Hi can anyone tell me why I’ve been charged £7.92 for one call.I can’t seem to get an answer from 02 help on my app I have a sim only deal

Resolved! Teachers

I'm a teacher. I recently got a new phone. I didn't know I was entitled to 25% discount. Can I still get?

Al5 by Level 1: Joiner
  • 122 Views
  • 1 replies
  • 0 kudos

Resolved! Bill

Hi want to pay remainder of bill next week 

Dele by Level 1: Joiner
  • 124 Views
  • 1 replies
  • 0 kudos