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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Resolved! My order is out of stock and I payed £20 wil I still get it

My order for my iPhone 11 went through and took £20 for it but I got an email saying it’s out of stock would I still get the phone

Resolved! don't shows Wi-Fi calling optiion

I am using Samsung S20 ultra 5g when I go to the call setting I do not have the option of WI-FI calling Please advise how to add wi-fi calling Thank you

Sim activation

Recently ordered a new phone contract and received today. How to activate SIM card ?

Network Coverage

Keep getting fobbed off by text message about fixing the coverage in the area I live in. Complained about it on 6th July and keep getting texts saying we will contact soon to give you an update. Next text message due on 31st August . What can I do?

Resolved! Unknown item on bill

Hi I have noticed some items on my bill that I don’t recognise

Resolved! Activating/de activating bars and settings

Hello.Under my previous company I could access from the browser and the app the bars that I wanted to have or that I already had. Anything from premium calls bars to barring incoming calls of various kinds etc. I did not even know how many they are. ...