Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cancel contract

I would like to cancel my monthly contract

International rates

I recently ran up a £ 150 bill for an international call as I had but hit a bolt on for roaming charges. I could not find anywhere what your standard international rate is and certainly had not expected such a large bill but it was an urgent phone ca...

bill much higher than when i first took it out

I took out a contract in Jan 2023 at £36 pm. It is now £59.95 and I dont know why. I have a chronic illness and am not able to work at the moment. Please can you advise on this bill increase and if there is any support for me. Many thanks

I paid early but the direct debit came out of my account anyway

As I've said I have a direct debit scheduled to come out a few days ago but a week before that I used my account to pay the bill early but the direct debit has still gone through anyway meaning I essentially paid the same bill twice. What do I do???

Upfront cost reservation

Hi there my upfront cost has been taken out but I've been declined contract

Switch Up Issues

I just spent roughly an hour using the online chat trying to change over my handset using Switch Up which I have been paying for. All was going through fine until the very last moment when the online chat agent advised the following "account is alrea...

Mobile has no service but bills up to date

Good Afternoon, Can you please advise why one of my devices has no service? All accounts are up to date. Can this be rectified as soon as possible. Kind regards,Lynne

How do I get customer support?

I'm unable to find a phone number or chat support anywhere. Every help, contact page etc. guides me towards help forums and stock answers, which of course are far cheaper for O2 than a phone call but unfortunately for me not at all helpful in solving...

No update on sim contract

I've had no update on my sim only contract. You said you would get back to me withing 24hrs but it's been 3days.

Sim change over

I have put my new sim I’m my phone when will I get my own number I have a temp one and do I need to do anything

O2

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