Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 20 replies
  • 5 kudos

Resolved! Orders to Northern Ireland

Well now - as an avid supporter of purchasing through resellers, especially when O2's mark-up on some handsets seems to be an inflexible, immovable "pay our price or go elsewhere", I see this appearing when trying to order through my normal reseller ...

2021-01-03 18_43_42-Checkout _ Mobile Phones Direct.png
pgn by Level 55: Good Authority
  • 12 replies
  • 0 kudos

Resolved! Items bought

Why do I keep getting billed to my phone (under items bought) onto my phone bill.

janinew by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! PAC code

as a new customer I want to keep my old number from my old network. I already have a pac code but I don't know when and how to activate it in o2.

Olajot by Level 1: Joiner
  • 1 replies
  • 0 kudos


My data keeps getting cut off before ive used all of my data

Lee007 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Bill paid but not by me

Went to pay my bill and I dont have a direct debit set up, but my bill shows as paid and I didnt pay it.

John1996 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim only to Device Upgrade.

Hello, I've had a sim only since November and my upgrade page says come back in 2 days to upgrade to a device. Do you receive a credit check when you upgrade? I've paid all my bills on time, and I'm guessing if I hadn't it wouldn't allow me to upgrad...

kloppo96 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Keeping old number

I recently switched to O2 from 3. I would like to keep my number. I filled in the form (providing my PAC code) to keep my old number. Two days later, nothing happens.

adavid3 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Keep old number

How to bring my old number to O2

Dami by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! WiFi calling on O2

Evening everyone.I have moved across to O2 in the last few days and I am hoping to be able to utilise the WiFi calling facility as the mobile signal is near non existent when at home.I have a Redmi 9 note pro which will allow for WiFi calling and I h...

Gazzer by Level 1: Joiner
  • 1 replies
  • 0 kudos