Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Payment

Good Afternoon, I paid my bill yesterday at 11:48 via O2. I received a text telling me payment was successful and authorization code. This payment has be deducted from my bank account. O2 are saying they haven’t received this payment and my phone is ...

Making and receiving phone calls

I currently cannot make or receive phone calls from my Samsung A25 phone, when I try to make a call it saysNot registered on Network This is the same for Messages as I cannot send or receive messages either

REDUCTION OF MONTHLY CHARGE

I received a call today from 0333 344 6973 allegedly from 02 offering to lower my monthly contract from £14.25 to £10.00 - was this genuine?

Mobile Data not working very well

My 4g/5g isnt working very well for the last month or so on my iPhone 15 pro max I have reset network settings on the device I have moved from a physical sim to virtual so is there anything that can be done on your side remove a bar or block on my li...

Where can I find the invoice for the new phone I have just bought ? - MOB: [removed]

My number is [removed] - I have just ordered a new phone, have received an email from you saying I can now access the VAT invoice online. I cannot find this - can you help me please ? [mod edit: as this is a public post we'd ask members not to post t...

Mobile phone bill

My monthly tariff is normally £14.25 or thereabouts. This month my bill is showing £54.00 !! Is this a mistake?

Deactivation

What is a deactivation change

Unknown charges to bill

I have been charged for I tunes which I don’t have

Resolved! Credit note not appearing on bill

Hi everyone need a bit of help advice,got compensation from o2 received a text confirming I received a credit note will see it on my next bill but I haven’t and can’t see it!if they take a direct debit out I will have to go to the ombudsman for lying...

Cant pay bill due to being locked out of my account!

Hi, i am unable to pay my bill as i cant sign into my o2, my phone is broke and im using computer, i have tried to find live chat or email but haven't managed to get anywhere, i dont have a direct debit set up so the bill needs to be paid manually, i...

O2

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