Get Help with Pay Monthly

Read here to learn how to apply a Blue Light discount!

Hi,(I'm hoping this post gets 'pinned' as it will hopefully resolve a lot of Blue Light Card holders queries). As Blue Light Card (BLC) holders know, when asking about the discount code for O2 from Blue Light - they provide a long 'vault code'. We th...

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

What is it about the order of "out-of-bundle charges reduction" which I did not place?

I just received a message from O2, confirming my order of "out-of-bundle charges reduction". But I have not place any order. Do anyone know what it is about, and why I received this confirmation of order which I didn't place?

Change to sim only

My 3 year contract (phone and airtime) had come to an end so I am now just paying the airtime of £38 a month (30gb). I have looked at sim only deals on Uswitch and amongst them was O2 50gb for £12 a month. This doesn't come up on the 'change tariff' ...

emails

I am receiving emails and text messages from you regarding an order I haven't made. Something about out of bundle charges

Resolved! Order message

Hello I just recieved a text message about an order number NC20047577 saying it that you have added my out of bundle charges reduction. I have not made any orders today and I’m very concerned what this is for. Could you please provide some informatio...

My sim cards not working

Sim card is not working

Resolved! How do I cancel my HUWaa WIFI DONGLE HOTSPOT| account, need to talk to an actual human

Trying to cancel my 02 wifi dongle hotspot account as no longer needed.....but the automated call send a code/message to it but its NOT a phone its just a box so no way of reading or finding the code, how do i talk to an 02 human??

Resolved! Data Charges

Twice clicked on O2's "virtual assistant" and its brought me here twice.Guess this is where I type with O2's "virtual assistant" then?!?I'm on a "month to month" contract by direct debit.Do I get charged if I go over the data limit or does data just ...

wifi calling

Hello. WIFI calling says it is on on my o2 account but when I try to use it on my phone it requires me to contact o2. Please advise

Resolved! VAT Bill

I need a breakdown of VAT for my mobile bill please

Resolved! Potential fraud

Hi. Did 02 make a change to accounts on 10 Sep? I've received a suspected fraud notification.

O2

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