Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Sim swap

Hireceived my new phone today, have done sim swap from old to new, I am still not able to get/receive calls/txts, any advice how long swap can take? I did this about 8 hours shothanks

Smoo by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data Sharing

Hi, Can anyone help me with how to share my data with somebody else please. I have been through the whole app and can’t seem to find any way to do it. I’ve also been on hold for over an hour with o2 many thanks

SophieDav by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrading

I've seen a deal on Uswitch for an iPhone 12 64gb on 24mth term £20 up front and £30 per month with 20gb data There are three of us on O2 billing and we all want to upgrade to it.I can't find the deal direct on O2 , I've tried to ring on 202 but can'...

Angela01 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Pay monthly

Hi I've tried to change my sim from pay as you go to monthly, the old sim is still active 24hrs later why

Ly843 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sync 1 & 2 identical

Hey guys,was hoping you could help me. On my bill I have my airtime and then Sync 1 and Sync 2 for the exact same amount.I know it’s my Apple Watch, I just don’t understand why I would have 2 charges of the same? Going back on my bills have been payi...

Bright by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Not any update on my order

Order number: ms-319116550The worst network, I am with EE wanted a tablet so ordered one with monthly plan from O2. I received the confirmation emails and another email to say my tablet is on its way to me. 2 days later I received another email stati...

Hanieh by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My bill

Hello . I ser my bill now. Why I have to pay for airtime bill 77£ ??? 

Renata16 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 4G isn't working

My 4G isn't working, and when I try to make a call I get a notification saying 'not registered on network', can you please investigate thanks

4Gnotwork by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spend Cap yet still charged

Hello 02 I have a spend cap of £10 which I added before traveling. Yet I have still been charged a staggering £164. No response from customer service! Any advice on how to resolve this before I cancel my direct debit!

GB2 by Level 1: Joiner
  • 1 replies
  • 0 kudos