Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 24 replies
  • 5 kudos

Resolved! Order confirmation email not received

Hi I've just recently signed up for a new contract and I have gone through the process of entering all my details, however I have not yet received my order confirmation email. I have the order confirmation PDF, but I'm concerned as if I've not receiv...

HarryJ98 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Trying to upgrade

Hello trying to upgrade with mobile phones But o2 keeping rejecting the deal can you explain why??

Terry1988 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tariff updated

Data has increased to 5gb when didnt ask for it to be changed

Huggy253 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! international bolt-on

I cannot call abroad even adding international bolt-on for £3.00. My montly bill is £15 for 30gb data, but I would like to call Poland for 5p per minute and my call does not go forward.

Iwona123 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Network security

Can you please turn off security on internet so I can have access in any website

George_97 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Data Bolt on - not working

Hi All, This is my first chat in O2 cummunity.I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but...

Anonymous by Not applicable
  • 13 replies
  • 0 kudos

Resolved! Billing - I am abroad

Dear o2my parents are not fine and I am in India , my billing payment is not on time this month as I am coming back to London in October , so will pay my bill in October as right now. Not having much credit In my account .kindly do not bar my service...

Nitin01 by Level 1: Joiner
  • 1 replies
  • 0 kudos