Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 27 replies
  • 5 kudos

Resolved! Automated Credit Card Payment

I previously paid my O2 bills by automated credit card payment. However, O2 have stopped taking my payment automatically. I've tried to find where to set this up and there's reference to it on the MyO2 page but nothing seems to let you set it up. I u...

JonnyB1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Refurbished phone battery life on arrival

Hi, I received my refurbished phone today. Disappointingly my battery life is already down to 88% on day one. My old phone (same phone) is at 84% but that’s 4 years old. Is this at an acceptable level on arrival ?

Paul_0000 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! EE PAC CODE problem

Hi i have a dilemma as detailed below. Requested PAC code from EE (wife's old number) which had a cutoff date for 22.08.21.Asked for a new O2 SIM for wife on same terms like mine on 21.08.21 online. I input the PAC code details on keeping the old num...

Resolved! Can't get through to O2, I keep getting cut off - getting desperate now

Hi, I've been trying to contact O2 all afternoon. I go round and round in a loop with options, the system doesn't recognise when I use the keypad (never had that before) and then I get cut off. When I finally got through to someone and explained my 8...

Goosey by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Regarding using my insurance for my phone

Hiya can you help as I’m looking to get my phone fixed due to an accidental breakage which resulted in the screen being smashed and also the back of the phone it’s self is also cracked how do I get it fixed? As I can’t seem to find an option to repla...

Helpp by Level 1: Joiner
  • 1 replies
  • 0 kudos

Recently joined O2, no network since number port

Hi, I have just switched to O2 from EE. I bought my new phone on Saturday, and did everything for the PAC code so my number would transfer over in store on Saturday. My old sim stopped working yesterday, and my O2 sim hasn't worked since. I get no ne...

Hooty by Level 1: Joiner
  • 4 replies
  • 0 kudos