Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

International calls

I am getting charged for international calls that I am not making. Can I please ensure that I can’t make international calls from my phone? Can you put a block on calls abroad?

Cancel my contract

I have an O2 sim that I use for wifi and I don't use it in a phone. I got this sim as part of my Virgin deal a couple of years back. I would like to cancel my contract but I cannot receive the code as I don't have the sim in a phone!

Network not working when using dual SIm

I currently have a dual SIM, O2 and a US sim. I’m currently in the UK with my O2 SIM turned on and I’m not getting any data or connecting to the O2 network properly.I’m paying a monthly fee.thanks

Billing

Hi … please can you confirm I am no longer paying for my phone? Just for my calls?

Esim

Hi, I cant activate my esim. I've been sent 2 now and neither work. Galaxy A32. The web address to enter it manually isnt working either. My account started yesterday, so can no longer make calls. Not happy as I wanted my first mobile provider switch...

Sim Replacement

I need help replacing 3 of my pay monthly sims. I misplace my phones and need to replace all 3 numbers.Why isit so hard to chat to anyone online?

Cancel contract

Need to cancel my sim only contract but it won't let me log in to my account

Resolved! VAT breakdown

Hi The VAT breakdown has been removed from my bills How do I get this facility back?

my sim card dont work

got a new sim card though post i put it in my phone and its saying no sim card

How can I get a returns label to send my device back within my 14 day cancellation period?

I need to be sent a prepaid returns envelope to return my device in the 14 day cancellation period. I was on hold for too long when cancelling and nobody was then able to do it. I don’t want to be charged the full amount of the device as I am trying ...

O2

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