Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

How much Remaining balance have on my contract

before when i check for an upgrade it shows me how much remain i have to pay off, but now there is nothing but still charging me the same amount of money. my contract was with a device also.

Catch 22 with my new eSim - can anyone help?

Hi - I'm hoping someone might be able to advise on a rather weird situation. I have just moved from Vodafone. I got the PAK and supplied it to O2. O2 have activated the PAK which means that my current phone, which uses the old vodafone eSim, can no l...

Outstanding bill??

I have received another request from 02 to pay an outstanding bill of £5.03. This bill was paid on June 21stReceipt No 022235.Please acknowledge this .Catherine Wood

Resolved! I need to change my 18 plus settings

I need to change my 18 plus settings , for some reason I keep having the message when I go on ahe restricted sites .

vat on bills

Hi. I need the VAT split out on my bills please. thanksDavid

bill enquiry

i want to talk to someone but no contact details

Spending limit

I don’t have a cap on my spending, but when I want to purchase things through my phone bill, it’s told me I’m at my limit? How? It says if I want to make more purchases, to contact o2, but how?!

Cancelling a new contract

Hi I made a new contract yesterday and I have regretted it as I was able to fix the phone I have at the moment. Is their a 14 day cooling of period that I would able to cancel the contract and change my mind and not pay any fees if I return the phone...

Ending my contract

Can you please advise me of how much notice do I have to give 02 to end my contract ? I’m sure my contracts up

DPD delivery Pin not received

I ordered an Apple Watch upgrade yesterday and paid for premium DPD delivery pre 10:30am. The driver has just been and asked for a pin which I haven’t been sent so has taken my parcel away.I’ve spoken to o2 via the chat function and the pin was sent ...

O2

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