Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Overdue

Hi I wasn’t contacted about my direct debit not being taken from last months payment. So these funds have now gone elsewhere as I wasn’t aware that they hadn’t been taken out my account I’m now being threatened to have my phone shut of if I don’t pay...

My o2 account

My mobile phone tel no (REMOVED) was lost/stolen on 23 May 2024. This was reported. Please can you advise if my phone has been used or tried to have been used since then. Can you also advise what the current balance is on my bill. I have tried to acc...

Placed order yesterday

Hi,Placed my order yesterday and paid deposit, but at the end got email saying: "We need to take a look at your application. Hold tight and we'll get back to you within 24 hours." 24 hours already has passed and no update at all and it's impossible t...

Replace simcard

I have lost my some and would like to get a new one with same number

no response about my order

I placed an order on Sunday and was told I would get a response within 24hours. It's Wednesday and still no response.. As order not processed no details on My02..... Tried calling contact number and on hold for 45mins.... I am about to change from NE...

Phone

Why can’t find my order and it wasn’t ready at the store but taken the money from my acccount

Resolved! eSIM order

Hi, I’ve somehow accidentally ordered an eSIM whilst switching to a new phone with a different provider! I now have two sims on my new phone and want to cancel the o2 eSIM

Billing

Hi This months bill is far greater then the usual £13 and says data plan has been exceeded. I can’t access the actual bill as it keeps asking to send security code to a mobile number which isn’t to hand. Could the security code be sent via email addr...

Resolved! Contract / keep number

Hi, I currently have a SIM only plan and unfortunately my handset has broken. I am looking at taking out a new contract with a new provider but would like to keep my number. Will this be possible? If so would I need a PAC code?

Phone number change

I changed from pay as you go to a contract and want to use my current phone number. My calls are coming through to current number but people can still text the temporary number also.

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