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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by • Former Staff
  • 116131 Views
  • 24 replies
  • 5 kudos

Resolved! £46 over paid

Paid my bill b4 weekend and u have taken £46 of me twice, which leaves my device bill unpaid on 2 off my contract, I was told this would be sorted Friday and still hasn't. (Personal details removed) Could u plz sort this out take the extra £46 and pa...

Jones7390 by • Level 1: Joiner
  • 170 Views
  • 2 replies
  • 0 kudos

Resolved! Megan

Hello I would like my purchase back on... thanks 

Resolved! Callback

I am currently abroad and my services have been barred meaning I cannot call the payment line to make my payment despite having restarted my device multiple times. How do I request for call back services as I am still able to receive calls and texts ...

Ngechu by • Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Resolved! Order confirmation email not received

Hi I've just recently signed up for a new contract and I have gone through the process of entering all my details, however I have not yet received my order confirmation email. I have the order confirmation PDF, but I'm concerned as if I've not receiv...

HarryJ98 by • Level 1: Joiner
  • 245 Views
  • 3 replies
  • 0 kudos

Resolved! Trying to upgrade

Hello trying to upgrade with mobile phones direct.co.uk. But o2 keeping rejecting the deal can you explain why??

Terry1988 by • Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Resolved! Tariff updated

Data has increased to 5gb when didnt ask for it to be changed

Huggy253 by • Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

Resolved! international bolt-on

I cannot call abroad even adding international bolt-on for £3.00. My montly bill is £15 for 30gb data, but I would like to call Poland for 5p per minute and my call does not go forward.

Iwona123 by • Level 1: Joiner
  • 235 Views
  • 2 replies
  • 0 kudos

Resolved! Network security

Can you please turn off security on internet so I can have access in any website

George_97 by • Level 1: Joiner
  • 155 Views
  • 2 replies
  • 0 kudos

Resolved! Data Bolt on - not working

Hi All, This is my first chat in O2 cummunity.I am on pay monthly and 3 days ago have added 500mb of data through bolt-on but till now I am not getting any network connection (when not using wifi). Tried 3 times to call the O2 customer care (202) but...

Anonymous by • Not applicable
  • 7745 Views
  • 13 replies
  • 0 kudos

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