Pay Monthly
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FAQs: Pay Monthly

Hi all, welcome to the Pay Monthly board! If you are on a Pay Monthly contract or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your q...

Marjo by Former Staff
  • 121808 Views
  • 27 replies
  • 5 kudos

Resolved! 5g from 4g

Hi I would like to activate 5g on my phone, Do I need a new sim card please?

Resolved! Sending my upgraded phone abroad

Hi, Would it be possible when upgrading my phone to have it delivered to Australia? Will I also be able to use an Australian Sim in the phone while I am out there this is in regards to the iPhone 13ThanksReece

Reece7 by Level 1: Joiner
  • 67 Views
  • 3 replies
  • 0 kudos

Resolved! Bill

Good morning i need to speak with someone regarding a over due bill

Resolved! Charges

The 2nd number on my account is used by my son.. how can I get the ‘charges to phone’ option taken from the phone number.. Iv looked on the O2site many times and it says to contact them to have it blocked.. but every 02 route goes nowhere and O2 says...

Andyw1 by Level 1: Joiner
  • 73 Views
  • 1 replies
  • 0 kudos

Resolved! Loyalty discount for long term customes

I'm interested in swapping my long time pay monthly unlimited tariff for the one below as it's cheaper. https://www.o2.co.uk/shop/package-options? However I'm a little miffed that new virgin customers can just jump on board and get double the data.I'...

ashyt16 by Level 1: Joiner
  • 500 Views
  • 2 replies
  • 0 kudos

Resolved! Swapping numbers

Hi guysMy wife has decided to change network but she wants to keep her number she has already and my mother inlaw wants to take over my wife's contract but keep the same number she has. How do we go about doing this?

PeatyA21 by Level 1: Joiner
  • 175 Views
  • 3 replies
  • 0 kudos

Resolved! Help please

Am I able to cancel my airtime bill but still pay the device plan? As my phone is broken and not able to be used but I’m still willing to pay the device plan