Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Split Phone Contract with O2 and Virgin Media

Hi,I have been a virgin mobile customer for several years and have been affected by the O2/Virgin merger. I have 2 monthly payments for my phone contract; 1 to virgin for the physical phone handset and 1 to o2 for the plan (data/calls/texts). I’ve ha...

Is there a way of finding/deactivating a lost phone - samsung with no tracking software activated.

My wife lost her (samsung) phone today, and we were wondering what to do next.Ideally we would like to find it, however 6 hours later we haven't had any success.Unfortunately (unlike my iphone) she hasn't activated the 'find a phone' option so access...

Charged for free Amazon Music Extra

I’ve been charged £11.99 by Amazon for the Amazon Music extra which is supposed to be free for six months and then £10.99 per month. Who should I contact and how? Any help much appreciated.

I am not receiving all my text messages.

I have a Samsung S23 that is four years old and was on "Virgin Mobile". Just lately I have stopped receiving texts messages. I have check ed the network it seem to be fine. I am still using the "Virgin Mobile SIM" card should I replace the SIM card f...

Two numbers and two accounts was told it would switch over

Order new tariff and now have two numbers and two monthly bills. Was told this would automatically transfer

03457 call charges on Pay monthly how much PLease?

just wondering how we are being charged when dialling 03457 numbers on a pay monthly tarriff Please?

cancelling contract - virgin

Hi, i had an O2 simcard as part of a package through Virgin. The contract term is up, i have never used the simcard, i have know idea where it even is. How do i cancel the contract without receiving a text to that number for verification?? Cheers Joh...