This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Can anyone tell me why my first direct debit payment to O2 is 31 pounds instead of 18 pounds it is?

TheDevil666
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎20-07-2024 02:55

on ‎20-07-2024 02:55

Bills

Message 1 of 3
279 Views
0 Kudos
2 REPLIES 2

Enlli
Level 69: Guiding Light
  • 8953 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎20-07-2024 09:19

on ‎20-07-2024 09:19

First bill is usually higher as it includes a pro rata charge for the time between starting and your payment date.

You should be able to check this in MyO2  but any doubts contact 202

Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 3
256 Views
0 Kudos

MI5
Level 94: Supreme
  • 151870 Posts
  • 650 Topics
  • 28847 Solutions
Registered:

on ‎20-07-2024 10:57

on ‎20-07-2024 10:57

@TheDevil666 

That's way higher than a first bill pro rata charge.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 3 of 3
243 Views
0 Kudos
Top