What does it mean?

[Maihaze]

i Have this next to my order on my o2 app.

This part of the order’s already been sent, so it can’t be cancelled - please arrange a return instead

but I have no tracking info and it still says processing so I assume it hasn’t been “sent” 

they took payment, but I also guess they haven’t because it’s still pending in my account. 

thank you. 

[MI5]

@Maihaze 

Seems to be some random nonsense already seen by other customers with no explanation.

contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

[Oxonian]

A warm welcome to this O2 customer to customer community. The community has no formal O2 involvement and hence we cannot access accounts or provide other direct help. 

It looks like you should contact the sales' team for help with your issue. You can message them on social media :-

Facebook : https://o2uk.co/O2CFB

X : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

You can call them on 0800 081 0255 free from any phone or landline or via Guide: A Guide to Skype 

Guide: How to find help & contact O2