Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Need help in abroad

I have problem to call customer service in abroad as uk SIM card is not working in Iran so I would not be able to receive txt massage code to confirm that login in my account

Voicemail

Why do I keep getting voicemail notifications from O2 when there hasn't been a missed call from you.Sick of it now.

A recent payment is not showing on my account

I made a payment from my bank account on 8th August. Still showing as outstanding on my account

No internet access

I dont have any internet access on my device although I have not run oit of my allowance

Ordered something I have not received email

Hi I had placed an order for AirPods and the payment went through, however when I went to check to see the direct debit dates to set up I can’t find the items on my account and I have received no email for the documents either. What do I do?

Replacement sim

Hi there - I require a replacement sim for ************ [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Disney plus

Have been charged for it . Was cancelled online . So I would like a refund.

LE3 6UJ

02 is charging my mum for a call to the Gambia over a£1,000. I raised a complaint over 4 weeks ago because my initial complaint was not addressed. My Mum does not know anyone from Gambia. I asked 02 to investigate, send me an itemised bill for the la...

Unable to call/receive calls

I can’t call out or receive calls

Cancel my account

I’ve moved my number off O2 , why am I still being billed?

O2

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