Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Help, changing my o2 contract but want to keep my number

I am with o2 on a refresh contract at the moment. I have just placed an order via e2save, I will be staying with o2 but it is not an upgrade, it is a completely new contract. This is purely because there were far better deals that way. Is there any w...

Resolved! Deposit

I have paid a deposit when taking out the contract. And was told after 3 successful payments I will get it back. I rang CS and they said I have to wait for another month to issue it? I don’t understand. Has anyone else had this?

Resolved! Spend Caps?

I received a text from O2 on 1st October referring me to the link below regarding spend caps; https://www.o2.co.uk/help/account-and-billing/spend-cap This advises, in summary, that I can add a spend cap of £0, £5, £10, £15, £20, £30, £60, £100 or £20...

Resolved! change ticket names

Is it possible that i can change o2 tickets from my name to my sons as tickets were bought for hom

Resolved! Can't make any calls!

Im having the similar problem to many others, only I can send texts, browse online and receive calls, I just can't make any calls. Made me over an hour late to collect my daughter from school, as I'm disabled and rely on taxis to get to school to col...

Voicemail From Talk Talk

Hi all, I just got a notification saying I had a new Voicemail, so I call 901 and without going to the normal menu, it just goes into a messege apparently from Talktalk saying my account is getting cut off. It acts like a menu rather than a messege (...

Resolved! Early upgrade

Hi guys.Took out the early upgrade offer last year with o2 paying £26.00 extra month on top of normal bill.I have decided not to upgrade this time and I contacted o2 who said as I won’t be upgrading I won’t have to pay this anymore so they said they’...

Resolved! Debt management

I need to find the address for debt management team or the email address ASAP please can anyone help

Resolved! new phone

I AM NOT PHONE SAVVY AT ALL IN FACT, I DO NOT HAVE, NOR WANT, A SMART PHONE. MY QUESTION IS, IS THERE SOME SPECIAL REQUIREMENT WHEN BUYING A PHONE ON AMAZON OR EBAY? LOCKED/NOT LOCKED? SIM/NO SIM? PLEASE FORGIVE MY IGNORANCE.

Resolved! Paid off device but 1 year left in contract

Hi,I took out a 2 year deal through Carphone Warehouse which was 28 a month for device and Airtime (£10 + £18 billed separately) My o2 tells me I have paid off the device, yet my airtime bill only is now over £30 a month as standard.What are my optio...

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