Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Changing contract name to my name

My sister took out a contract for me in 2016. The account is under her name and I pay for it out of my bank account. I want to put the contract under my name since it is mine but I don't know how to do this because my sister and I are not on speaking...

Resolved! Online upgrade cancellation

I ordered an upgrade to mobile wifi. And it is waiting in store for collection. If I don't collect will item be returned and my contract cancelled?

Scam?

Anyone else had a text from 07519 305752? It said O2 unable to process my bill and to update my billing details to avoid fees. Included link takes you to a convincing O2 login page, but when I checked my account through the MyO2 app, the latest bill ...

Trying to set up Visual Voicemail and being given conflicting information

I wonder if anyone could help I'm on Sim only, when I bought the sim online, I ticked that it would be used in an iphone. I've got my iphone and data is working, I've checked all the apn settings by searching help articles on o2 and on o2 community b...

Resolved! my children

Getting my children contracts that I will pay for?

Resolved! New Contract

I have just ordered a Honor Lite 10 on contract and it appears to have been accepted - I've received all the email documents etc. My question is I am not in for delivery this week so have asked for it to be delivered on Monday - will it be dispatched...

Resolved! End of contract

Hi, my contract has now ended, will o2 unlock my phone for free?

Resolved! Poor upgrade offers for loyal customer!!!

How is it that I've been offered an O2 contract through a third party company that is only a 24 month term, for over £10 less a month and twice the amount of data?! I do not understand it, I've been a loyal customer with O2 and feel like we should be...

Resolved! Changing Payment Due Date

Okay, so I have recently taken out a refresh contract with O2 meaning my airtime and device payments are seperate, when setting up my contract i was given a first payment date of 17th now this doesnt suit me as i dont get paid until 27th and i was ad...

Resolved! Can't pay using Revolut?

HiI've tried 2 times to pay my bill using my Revolut card. I am pretty sure that i've typed all my card details correctly, both of the times.I have received an email from O2 saying "Unfortunately, your bank or credit card company has not authorised t...

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