Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Switching between contracts

My O2 contract ends on 15th February 2020. I intend to buy a new phone from mobilephonesdirect.co.uk but I want to stay with O2. Do I need to obtain a PAC code from O2 to switch from one contract to another and do I need to give O2 notice that I want...

Resolved! Urgently need help an guidance

Hi just wondering is there anyway to delete a number from the bill? Or to no show numbers at all?

Paying hidden VAT charges on my contract?? Very misleading - cannot be legal?

This cannot be legal... At no point did anyone say to me when I took out a iPhone 6 contract, that I would be paying nearer £40 than the £33 that I signed a contract for! Look at the documents I have received and tell me where, anywhere, it says that...

HUAWEI PHONE. No more updates for android or google services???

I purchased a contract for a Huawei phone very late last year and am now understanding that google and related services are not being supported / updated because the phone is made by Huawei.I refer to Trumps ban on US companies doing business with th...

Line disconnected after paying bill

I’ve paid my bill a week ago and yous have turned my phone off just wondering why? On my online banking it says pending on the payment but yours have took the Money out. And I’m getting charged late payments. Can someone please

Resolved! Call back request from Customer Service

Can I request customer service to give me call?

Resolved! Online spend cap

Hi there,I’m wondering if you can apply a spend cap online?

Enforcement and temination notice

Hi all,After more years than I care to mention, I decided to leave o2 and move to GiffGaff using the easy route of sending a text to receive my PAC etc. I still had an amount to pay for my handset, which I assume would appear on my final bill and wou...

Resolved! SIM card contract progress

I have ordered a SIM card contract 4 days ago I received the email the day of purchase to say we will email or text the progress of the SIM card but I have not yet received an email 4 days later how do I found out if my contract only SIM card is on i...

Phone going directly to voicemail

I have a new Moto g7 power. The phone was only ringing 4 times before going to answerphone. I googled how to extend the ring length and the advice was to dial this code into the phone **61*901*11*30# which I did. Now the phone doesn't ring at all it ...

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