Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

COVID 19. - payment freezing

Some or most of you are probably in the same situation as me where your employers have shut down due to government advice. I have no means of being able to work from home. Does anyone know if O2 will be introducing payment freezes to assist with this...

Payment

I requested a change to my direct debit date, through this I was ordered to close my current direct debit from the 24th to enable a new one to be set up for the 1st. I received a late payment notice, how do I check if my request was successful.

Swapping to O2: keep number hasn't worked

I purchased a phone over a week ago, and the next day (19th March) contacted O2 to keep my number. I was on giffgaff pay as you go. I got the PAC code from them and completed the online form. On Monday 23rd my giffgaff SIM stopped working. My O2 SIM ...

"Cannot make calls whilst call barring is on". Call barring isn't on on my phone...

Hi all,As the title suggests, I'm unable to make calls on my phone because of call barring. However, call barring isn't on in my phone menu (new Galaxy S10e), and my bill is up to date. This only started yesterday evening. I can't call O2 to ask, and...

changing of tariff

I changed tariff to cater for a stay abroad and was told to return to the shop at the end of that stay when we could return to the cost to the original tarfiff.Nothing on the o2 website to help me as the shopis now temporarily closed.All o2 wanted to...

Unlatching an old O2 phone

Hi allI have an Xperia M2 that I previously used on O2 Pay Monthly. The phone has been unused since I swapped to another phone and another provider. I now want to unlock (latch ?) the Xperia to give to a friend to use on another network. I have provi...

Adding my wifes contract to mine

Can I renew my wifes phone contract & add her into my contract as part of friends & family but keep her number

Cancelled order

Hi well yesterday I ordered phone on new contract and it’s suppose to come 2moro. I already checked status of my order and it’s cancelled. Any1 have any idea why that happened?

Friends and family

Hi, I want to get my daughter a pay monthly phone , my husband and I both have contracts with O2 - can we all join together on a friends and family contract? Thanks, Louise

Porting failed, and need help

HiI am moving over from Tesco Mobile.I bought a new phone with O2 SIM March 14th. My port date was 17th.Date came and went. But my keep number is still with Tesco. I called customer service of both networks. The computers say it happened, but also th...

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