Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Number Transfer

Hello all!So I am moving from Tesco Mobile to O2.When I ordered my O2 phone and SIM, I gave them a PAC code number, to which they said my swap over date would be 26/03/20 and to turn my phone off until 6pm that day.I did this, and the number still ha...

Buy up front Samsung Galaxy phone

I'd like to buy outright a new Samsung Galaxy phone but retain my present tariff - is this possible?

Paying a bill

Due to Coronavirus I have been unable to pay my latest bill in full by it's due date. I will be able to pay the remainder in full on 20th April however I am finding it extremely difficult to make arrangements for this so I need someone to confirm tha...

Phone upgrade not showing on my O2

Hi I upgraded myDaughtersPhone last month but it’s not showing on my O2 devices

Payment Issues - O2 will help if they can

There are lots of posts at the moment about payments - and obviously a lot of people are in a similar position - the advice is contact O2 and speak to them. I have just done this myself, and I was offered a payment extension to the 19th of this month...

Resolved! do i need to cancel my direct debit with cpw

Hi Folks, I have just left carphone wharehouse and signed up with o2 direct, my contract was up with cwp and as they have lost the o2 account i wanted to keep the airtime deal and coverage I have with o2 so went to them direct. Do I need to cancel my...

Returned device

Hi on Friday I returned a device and they received the device on Monday afternoon and was marked as returned on the system, however today I have went to upgrade to a phone and the returned device and tariff are still showing and saying I have the dev...

My monthly bill

My monthly bill for my wife and myself is £22.39, for two phones and the tariffs that we are on. The bill for March came in a few days ago and it was £38.38. I cheked the bill and the extra costs were for my phone. When I looked up the details I foun...

My phone had restricted services

My phone has restricted services despite my bill having been paid and I’m not due anything how can this be fixed please.

Pre-order

I pre-ordered a phone at the beginning of March, the phone was to be ready around the 31st March they messaged me to arrange delivery to my home, I now can not ring o2 to arrange to get the phone delivered. Can someone help please

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