Solved: Reconnection.

Anonymous · ‎27-09-2015

Ok so i was late paying my bill meaning all out going call got diverted to payment line. I have paid this and told i would be reconnected within 24 hours but usually sooner!! But im still not back to bormal service! Why ?

MI5 · ‎27-09-2015

Only CS can answer that but my guess would be because it's the weekend.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎27-09-2015

Only CS can answer that but my guess would be because it's the weekend.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-09-2015

Thanks i did think about that but they should really state this!!

MI5 · ‎27-09-2015

Yes, I agree, they should.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-09-2015

I think you really need to call them if you aren't connected now. Unfortunately there may be a reconnection fee. Set up a DD to stop this happening again, you will probably be showing a default now on your credit file. It was your your choice to cancel the DD set up when opening the account.

http://www.o2.co.uk/contactus

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Laura9 · ‎01-04-2020

O2 please reconnect me.... my bill is up to date and has been for ages. It was ment to be reconnected after 24hrs its been weeks and i cant get in touch!!!! Help

MI5 · ‎01-04-2020

@Laura9

This isn't O2.

You need to calll them Guide: How to find help & contact O2

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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