Solved: Primary Network not available 'SIM not provisioned...

Fabia_vRS · ‎01-04-2020

Please can anyone help?!

I upgraded my iPhone from SE (SIM only) to 11 (Pay monthly) on Monday, and was provided with a new Nano SIM, which I think I have inserted correctly.

Immediately on the new phone I have no 2G, 3G, 4G or 4G calling in the top right of the phone - I've not been able to make any calls or send any texts.

When I go to:

settings --> general --> about --> primary --> network - not available

'SIM not provisioned'

I've also randomly pressed buttons and received an email that says:

'your iPhone unlatching request for IMEI *** has been completed'

But the IMEI number in the email doesn't match the IMEI number in the phone?!

Very confused,

Please help!

MI5 · ‎01-04-2020

@Fabia_vRS

Use your old sim in new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎01-04-2020

@Fabia_vRS

Use your old sim in new phone.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-04-2020

PS I had an Octavia vRS.
Loved it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Fabia_vRS · ‎01-04-2020

You're amazing!

New phone all working just fine now.

Yes, the vRS was lovely - my first car with a bit of oomph

MI5 · ‎01-04-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Primary Network not available 'SIM not provisioned'

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